Bishnu Sharma
Midlothian,UK
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work History
Restaurant manager
Gurkha Bar and Restaurant
Musselburgh, East Lothian
07.2023 - Current
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Established safe and secure dining environment with strong sanitation standards.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Supervisor/Sales Executive
Don Padel Sports Academy
Dubai
04.2022 - 07.2023
- Responsible for ensuring effective operation of café and sports academy including managing staff, stock management, preparing high quality product and customer care
- Provide customer with detail information about Padel rackets, grips, bags and other accessories he/she seeking for
- Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales
- Delivered effective sales techniques in effort to further build brand and business development
Administrative Assistant /Barista
Coffeol
Dubai
- Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment
- Maintain polite and professional communication via phone, email, and mail
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Carries out administrative duties such as filing, typing, copying, and scanning, etc
- Provide customers with product details, such as coffee blend or preparation descriptions
- Demonstrated exceptional multitasking skills to ensure excellent customer service.
Assistant Supervisor / Shift in Charge
Marty Mini Super Market
Dubai, UAE
03.2016 - 10.2017
- Provide efficient, friendly, and informative service following established customer service standards and corporate vision
- Ensure cash management efficiently through counting, verifying accounts and cash bills along with sales figures at the end of the shift to maintain authentic transaction records
- Train and assign jobs for employees as per individual skill and review employees' performance periodically
- Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of the company
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher-level roles.
Education
Bachelor in Commerce (B.Com) - Financial Management and Accounting
St Anthony's College
Shillong, IndiaIntermediate of Commerce (I.C) - Account and Entrepreneurship
Nongthymmai Nepali, Higher Secondary School
Shillong, IndiaSchool leaving certificate (S.L.C) - undefined
Nongthymmai Nepali, Hr. Sec School
Shillong, IndiaSkills
- Proficient in Microsoft dynamic 365 and Microsoft office application (Word, Excel, PowerPoint)
- Well working knowledge in an accounting software (Tally 9 and IPOS)
- Good team player and strongly commercial with excellent communication and interpersonal skills
- A motivated, adaptable and responsible computing Bachelor Degree from Commerce background having professional knowledge, experience and skills in the field of Sales /Senior Barista, Supervisor/Administrative
- Customer focused, methodical, professional approach to work and strong desire to see things through to completion
- Demonstrated ability to work effectively under pressure and take up responsibilities to meet with in deadlines
- Effective organizational, planning and problem solving skills
Personal Information
- Date of birth: 11/17/90
- Gender: Male
- Nationality: Nepalese
- Marital status: Married
Declaration
I hereby, declare that all the above mentioned details above are true to best of my knowledge.
Timeline
Restaurant manager
Gurkha Bar and Restaurant
07.2023 - Current
Supervisor/Sales Executive
Don Padel Sports Academy
04.2022 - 07.2023
Assistant Supervisor / Shift in Charge
Marty Mini Super Market
03.2016 - 10.2017
Administrative Assistant /Barista
Coffeol
Bachelor in Commerce (B.Com) - Financial Management and Accounting
St Anthony's College
Intermediate of Commerce (I.C) - Account and Entrepreneurship
Nongthymmai Nepali, Higher Secondary School
School leaving certificate (S.L.C) - undefined
Nongthymmai Nepali, Hr. Sec School
Similar Profiles
Sushant KumarSushant Kumar
Head Chef at Da Mount GurkhaHead Chef at Da Mount Gurkha
Sam ShajiSam Shaji
Kitchen staff member at Gurkha SpicesKitchen staff member at Gurkha Spices
Babu Kaji RautBabu Kaji Raut
Door supervisor at Gurkha SecurityDoor supervisor at Gurkha Security