In my spare time, I enjoy going to the gym and regularly partake in local football matches to stay fit and healthy I also enjoy keeping up to date with the current affairs, both national and international And also, keeping up with the latest developments in technology
Biruke Berhe
Technical Data Administrator
Summary
Driven, personable experienced Technical Data Administrator possess an excellent ability to combine business and technological expertise with the full and complete understanding of clients perspectives and desires. Encompassing a diverse background with outstanding problem solving skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Data Administrator
City & Guilds
London
08.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Successfully collaborated with team members to achieve target results.
- Provide support to the resolution of routine SAP queries and enable the effective build of
SAP Product and Business Partner records. - Test Product master data through the sales order testing process to ensure completeness
and accuracy of master data set-up. - Routine technical issues analysed and solutions applied as necessary.
- Provide a high level of expertise and accuracy in the creation and maintenance of SAP master data including all vendors and centres.
- Support the effective integration of all assessment master data across all delivery and marking platforms.
- Provide a high level of expertise and accuracy in the maintenance of SAP Product master data
- Carry out data integrity checks and reviews as part of continuous improvement activity
RETAIL SUPERVISOR
RELAY ROSE, CHILDREN’S RETAIL SHOP
11.2017 - Current
- Seasoned, results-producing management professional with extensive experience leading profit-generating operations through innovative merchandising, pricing, and discounting, and focus on continuous product turnover
- Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability
- Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business
- Assisted customers in selecting merchandise, answering questions, and quickly resolving concerns
- Managed stock management, replenishment, and rotation activities.
Data Entry Specialist
Qliktech UK
11.2012 - 01.2017
- Maintained data entry requirements by following data program techniques and procedures
- Identify, research, resolve issues, errors, and missing data by reviewing, correcting, deleting, re-entering, and eliminating duplicate data
- Data input and manipulation in Excel spreadsheets and in Salesforce, ensuring all communications are logged, information is accurate entered data for new and prospective clients
- Contribute to the team's effort by relating new ideas for continuous improvement
- Assisted customers with customer service and technical support with existing products and orders, via live chat
IT Support Technician
Qliktech UK
02.2014 - 05.2014
- Troubleshooting and resolving hardware, software, and systems-based issues
- Providing excellent user experience by supporting clients in the use of their equipment and corporate systems
- Providing email, IM, telephone, and remote support for users
- Responding to all issues ensuring that Case SLAs are met, and targets maintained
- Reviewed, prioritized, documented, followed up and solved customers service requests in person and using remote technologies
- Listen to our internal customers and understand and respond positively to their requests
Education
BA (Hons) - Global Politics and International Relations
09.2018 - 08.2021
Personal & Career Development Course City & Guild Level 1 Introduction to Customer Services - undefined
Uxbridge College
09.2012 - 10.2012
Higher National Diploma - Interactive Media
09.2010 - 07.2012
undefined
De Haagse High School
09.2008 - 07.2010
VMBO Diploma - undefined
09.2006 - 07.2008
Skills
Teamwork skills – capable of working fairly in a team and able to encourage othersundefined
Certification
CoRise SQL Crash Course Certificate credential
Interests
Timeline
Google Data Analytics Professional Certificate
12-2022
CoRise SQL Crash Course Certificate credential
11-2022
Technical Data Administrator
City & Guilds
08.2022 - Current
BA (Hons) - Global Politics and International Relations
09.2018 - 08.2021
RETAIL SUPERVISOR
RELAY ROSE, CHILDREN’S RETAIL SHOP
11.2017 - Current
IT Support Technician
Qliktech UK
02.2014 - 05.2014
Data Entry Specialist
Qliktech UK
11.2012 - 01.2017
Personal & Career Development Course City & Guild Level 1 Introduction to Customer Services - undefined
Uxbridge College
09.2012 - 10.2012
Higher National Diploma - Interactive Media
09.2010 - 07.2012
undefined
De Haagse High School
09.2008 - 07.2010
VMBO Diploma - undefined
09.2006 - 07.2008
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