Birol Kaya
Billing Specialist
London,ENG
Summary
Dedicated and experienced Billing Specialist with a background in customer support and accounting. Skilled in Salesforce, NetSuite, and software logic, with a keen interest in user interface and user experience. Proficient in managing accounts and providing great customer service. Outside of my professional work, I have been actively learning how to DJ, which has deepened my passion for music, creativity, and connecting with people through different genres. This experience has enhanced my attention to detail, technical proficiency, and ability to read and respond to an audience—skills that also translate into providing thoughtful, user-centered service in any role I take on.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Billing Specialist
OpenTable UK
London, England
07.2022 - Current
- As a Billing Specialist, I efficiently handled billing processes and resolved billing-related queries. I ensured accurate and timely billing for services provided, contributing to smooth financial operations.
- Negotiated payment plans with customers to ensure timely payments and reduce bad debt
- Collaborated with other departments to ensure timely and accurate invoicing
- Reconciled customer accounts on a daily basis to ensure accurate billing
- Self-management in small projects such as best practices, doing research and creating knowledge articles based on my research
Customer Support Representative
OpenTable UK
London, England
07.2021 - 06.2022
- At OpenTable, I provided excellent customer support, addressing inquiries and issues to ensure a positive experience for users. I effectively communicated with customers via various channels, including phone, email, and chat, to resolve technical and account-related issues. Due to my outstanding performance, I was awarded a trip to the US to attend an exclusive event recognizing the top performers from each department:
- Provided excellent customer support, addressing inquiries and issues to ensure a positive user experience.
- Effectively communicated with customers via phone, email, and chat to resolve technical and account-related issues.
- Staying consistent with my yearly performance resulted in
Supervisor & Waiter
Kin + Deum
London, England
03.2019 - 07.2021
- As a supervisor & waiter at Kin + Deum, I effectively managed and led a team to deliver exceptional dining experiences. I oversaw the daily operations, including staff scheduling, customer service, and quality control, to ensure customer satisfaction and smooth restaurant functioning.
- Managed and led a team to deliver exceptional dining experiences and maintain high service standards.
- Oversaw daily operations, including staff scheduling, customer service, and quality control.
- Ensured customer satisfaction and smooth restaurant functioning through effective leadership and management.
Au-Pair
Host Family
London, England
10.2018 - 08.2020
- I have worked as an Au Pair, where I provided child care and support to a host family, managing various aspects of daily life and contributing to a positive and nurturing environment for the children.
Cashier
Netto Grocery Store
Wetzlar, Germany
02.2017 - 09.2018
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted with setting up promotional displays
- Performed cashier duties in a high-volume retail environment
- Inventory check-ups
Receptionist
Mosty's Health Care Centre
Wetzlar, Germany
03.2016 - 02.2017
Optics Intern
Leica Camera
Wetzlar, Germany
10.2014 - 10.2014
Education
AAT Foundation Certificate in Accounting Level 2 -
Eagle Education
London, England 09.2020 - 01.2021
A-Levels/Abitur - Medicine, English
Theodor-Heuss-School
Wetzlar, Germany 08.2015 - 07.2018
Skills
- Billing Processes
- Proficiency with office software and accounting systems (CRM, ERP)
- Data Entry
- Reconciliation of Accounts
- Financial Operations
- Invoice processing
- Billing systems and software
- Claims processing
- Payment posting
- Customer success management
- DJing
R-025408
Application for the role of a Royalties Coordinator at Warner Music Group.
Timeline
Billing Specialist
OpenTable UK
07.2022 - Current
Customer Support Representative
OpenTable UK
07.2021 - 06.2022
AAT Foundation Certificate in Accounting Level 2 -
Eagle Education
09.2020 - 01.2021
Supervisor & Waiter
Kin + Deum
03.2019 - 07.2021
Au-Pair
Host Family
10.2018 - 08.2020
Cashier
Netto Grocery Store
02.2017 - 09.2018
Receptionist
Mosty's Health Care Centre
03.2016 - 02.2017
A-Levels/Abitur - Medicine, English
Theodor-Heuss-School
08.2015 - 07.2018
Optics Intern
Leica Camera
10.2014 - 10.2014
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