BIPIN CHHETRI
FELTHAM,Middlesex
Summary
Versatile professional with expertise in communication, problem solving, and customer service across diverse industries including retail, airport security, and sales. Demonstrates strong skills in queue management, cash handling, market research, data analysis, and project planning to optimise operations and drive results. Adept at content creation and research with a proven ability to manage time effectively while employing critical and intuitive thinking to address challenges. Possesses an entrepreneurial spirit with a focus on delivering exceptional service and achieving organisational goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Founder & Content Lead
Football Explained - YouTube Channel
01.2025 - 01.2026
- Grew a YouTube/digital media brand from 0 to 15,000+ subscribers in under 6 months using a data-led content strategy.
- Generated 1M+ organic views by researching and optimising titles, thumbnails, and topics for high CTR.
- Managed the full content pipeline: editing, post-production, publishing, and coordinating outsourced support to deadlines.
- Used analytics to improve retention and repeat viewership; built partnerships with creators and brands.
- Utilised SEO strategies for improved video visibility across the platform.
- Designed compelling thumbnails to increase video click-through rates on platform.
- Responded to viewer comments regularly, fostering a sense of inclusivity within the community.
- Researched trending topics for video content creation leading to increased views and subscription growth.
- Produced high-quality videos to capture and maintain viewer interest whilst ensuring brand consistency.
- Edited video footage for succinct, engaging narratives using Adobe Premiere Pro.
Passenger Service Agent
ABM Industries/Ethos Farm
01.2023 - 01.2026
- Guided passengers across the terminal to check-in zones, departures, and key service points.
- Managed passenger flow during peak times by adjusting queue mazes to prevent congestion and maintain smooth operations.
- Tracked and recorded queue times from end-to-service point to provide accurate operational data.
- Delivered calm, professional support while resolving passenger queries in a high-pressure environment.
- Covered for the supervisor when required, assigning roles and breaks, and escalating issues to the Passenger Experience Manager (PEM).
- TUPE transfer (Oct 2023): transitioned from ABM to Ethos Farm following the Heathrow contract change.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
Retail Assistant
Primark
01.2017 - 01.2023
- Delivered friendly, efficient customer service by identifying needs, answering product queries, and processing transactions accurately.
- Maintained high store standards by restocking shelves, organising displays, and keeping the shop floor presentable.
- Supported the wider team during busy periods, prioritising tasks and assisting colleagues as needed.
- Helped in the setup of special events and promotional activities within the store.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Intern
WhatIf Innovation
London
08.2018 - 08.2018
- Selected for a competitive one-week internship after winning the Dream Chasers Award, recognising leadership, enthusiasm, and potential during a nationwide innovation challenge
- Contributed to marketing campaign research for partnered organisations
- Supported behavioural experimentation projects in collaboration with Lloyd’s
- Collected, tracked, and organised research data using spreadsheets
- Assisted with consumer insight interviews for a mobile app in development for AXA Insurance
- Gained exposure to innovation consulting, behavioural science, and insight-driven product development
Education
Sixth Form - GCSE
Logic Studio School
Feltham 09.2017 - 09.2019
GCSE -
Feltham Community College
Feltham 09.2012 - 09.2017
Skills
- Communication
- Problem Solving
- Customer Service
- Time Management
- Critical Thinking
- Data Analysis
- Project Planning
- Content Creation
LANGUAGES
English (Fluent)
Fluent
Nepali (Fluent)
Native
Hindi (Can understand, not speak)
Elementary
Spanish (Basic)
Beginner
French (Basic)
Beginner
Timeline
Founder & Content Lead
Football Explained - YouTube Channel
01.2025 - 01.2026
Passenger Service Agent
ABM Industries/Ethos Farm
01.2023 - 01.2026
Intern
WhatIf Innovation
08.2018 - 08.2018
Sixth Form - GCSE
Logic Studio School
09.2017 - 09.2019
Retail Assistant
Primark
01.2017 - 01.2023
GCSE -
Feltham Community College
09.2012 - 09.2017