Binu Remanan

• Supported residents with personal care tasks, ensuring comfort and dignity throughout the night.
• Developed trusting relationships with residents by displaying patience, empathy, and professionalism throughout interactions.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Completed regular check-ins and paperworks for each Resident

Assisted in the care of patients and residents, including assisting with personal hygiene, feeding, dressing, toileting, etc. ▪

Provided basic patient/resident care such as bathing, grooming and oral care ▪ Maintained a clean environment for patients and residents by performing cleaning duties such as mopping floors or washing bed linens.

▪ Carried out other job-related instructions from nursing staff when appropriate and performed general housekeeping tasks to maintain the facility in a neat and orderly manner at all times.

▪ Followed infection control procedures while providing patient/resident care and maintained confidentiality regarding any information learned about patients during the course of employment.

▪ Maintain accurate and comprehensive documentation, then use this to direct care and intervention. This includes falls recorded, accidents and incidents and actions taken, repositioning, fluid and nutritional intake, social activity and an individual’s well-being for example on top of the personal care delivered

• Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
• Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
• Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
• Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

• To support Administrator and maintain Siebel application
• Responsible for Siebel production support and application enhancement
• To address the issues raised from the Business and call center users
• Interact with client and gathering the requirements
• Created and updated users, reports and dashboards to track pipeline/stages for management
• Support and coordinate the implementation of Salesforce application into Business

• Support the execution of all CRM enablement Programs
• Analysis of business/functional requirements and translating them into technical solution
• Handling the incidents and request management queries through BMC Remedy tool for all the regions
• Resolve the Incidents raised by clients and manage the SLA response time
• Analyzing and identifying the root causes for the recurrent incidents and resolving the same
• Attending and rectifying the client queries through the mails and calls
• Provide training for new users and updates for others per new releases/capabilities