Binil Bhaskaran Nair
Bromley,United Kingdom
Summary
A dynamic and accomplished professional with extensive expertise in application support, access management, and risk mitigation. Skilled in partnering with stakeholders to devise and execute risk management strategies aligned with organizational goals and regulatory standards. Demonstrates robust leadership qualities by efficiently coordinating external audits and providing operational assistance for system development and maintenance. Recognized for exceptional adaptability and communication prowess, fostering seamless collaboration among teams and stakeholders. Exhibits a proven track record of enhancing internal audit processes, generating comprehensive reports, and spearheading initiatives to formalize IT audits. Proficient in handling customer escalations and ensuring appropriate access levels for employees across diverse applications.
Overview
2
2
Certifications
Work History
Deputy Risk Officer
Allianz Technology
India
1 2020 - 12.2021
- Collaborated with Risk Officer to develop and implement risk management plans aligned with organizational objectives and regulatory requirements
- Assisted in conducting thorough risk assessments, compiling reports, and monitoring operations to identify potential risks and areas for improvement
- Worked closely with management teams to develop proactive risk mitigation strategies, contributing to organization's overall risk management framework
- Facilitated risk identification and assessment workshops as needed, engaging stakeholders to identify, prioritize, and address risks across various business functions
- Acted as key liaison for external audits conducted by PwC, coordinating audit activities, providing necessary documentation, and ensuring compliance with audit requirements.
Senior Application Support Analyst
Allianz Technology
India
6 2018 - 12.2021
- Provided development and testing support for new system interfaces in Orchestra platform and system modules in ServiceNow
- Utilized variety of tools and components such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, UI Macros, Script Includes, and Access Control Lists
- Acted as key resource for resolving reported technical problems, including consultation with external technical support teams for issues related to orchestra infrastructure
- Managed data import processes in ServiceNow using Data Source, Transform Maps, Import Sets, Transform Scripts, and Field Mapping
- Provided operational support for database cleanup, system patching activities, and version upgrades to ensure system reliability and security
- Offered 24/7 operational support for web and client-based Valuemation application (ITSM tool), file and data feeds, and batch processes to prevent disruptions to business operations
- Documented procedures and business processes and shared information with appropriate stakeholders to ensure clarity and consistency.
Senior Analyst
Allianz Technology
India
5 2016 - 5 2018
- Played key role as 1st Point of contact for ensuring proper access levels to Allianz UK employees across 50+ claims-related applications.
- Utilized analytical techniques and investigations to identify and address unexpected access levels within organization.
- Maintained detailed documentation for Access Management team processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Improved internal audit processes related to account management and access levels for IT audits, enhancing efficiency and accuracy.
- Created detailed audit reports containing summaries, observations, and suggestions for improvement.
- Led formalization of IT audits and yearly planning, ensuring comprehensive coverage of access management processes.
- Managed customer escalations and provided timely and accurate management reportings on access management activities.
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Established strong working relationships with internal stakeholders, fostering collaboration and improving overall IT service delivery.
Education
Masters in Data Science -
Manchester Metropolitan University
Manchester, MAN 09.2022 - 9 2023
Bachelors in Computer Science -
Marian Engineering College
India 04.2011 - 6 2016
Skills
Remote Support
Ticketing system proficiency
ITIL Knowledge
Incident Management
ServiceNow Administration
Communication Skills
Leadership
Technical Support
Operations Monitoring
undefinedCertification
ServiceNow Certified System Administrator, 04/01/21
Righttowork
Visa Type - Tier 2 Dependent Visa, 09/01/27
References
Bipin Brahmanandan, Product Owner, Allianz Technology, Beepsforu@gmail.com
Timeline
Masters in Data Science -
Manchester Metropolitan University
09.2022 - 9 2023
Bachelors in Computer Science -
Marian Engineering College
04.2011 - 6 2016
Deputy Risk Officer
Allianz Technology
1 2020 - 12.2021
Senior Application Support Analyst
Allianz Technology
6 2018 - 12.2021
Senior Analyst
Allianz Technology
5 2016 - 5 2018
ServiceNow Certified System Administrator, 04/01/21
Certified ITIL Foundation professional in IT service Management, 06/01/18
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