Hi, I’m
BINESH EDAVALATH
Barking,Essex
Summary
Solution-focused Product Manager skilled in innovating and evolving products that deliver to client requirements. Passionate about emerging technologies for improved digital development. Leads and motivates high-performing cross-functional teams to achieve KPIs.
Overview
19
years of professional experience
3
years of post-secondary education
2
Certification
Work history
Eviden - An Atos BusinessLondon
Sr. Business Analyst/ Product Manager
04.2019 - Current
Job overview
- Facilitate sprint planning, daily scrums-stand up meeting, retrospectives, stakeholder meetings, and software demonstrations
- Write User stories, Acceptance criteria and Definition of Done (DoD) for the assigned SCRUM Team (used DevOps) by performing reverse engineering on the legacy systems
- Coordinate Show and Tell sessions with Business Design Lead and Business - Product Owner for the deliverable created (DevOps User Stories, Technical Task and Dataset) and secure sign-off for the same
- Managing product backlog, Scrum team Board and provide clarity and decisions on scope and requirement changes
- Educate and reinforce scrum methodology and agile framework to team members and key stakeholders
- Accountable for managing client outlook and ensuring that delivery meets their expectations
- Create and use Visio Business flow diagrams that increase users' understanding
- Communication of issues and risks and ensuring the resolution of the same by development team
- Worked with customer team creating, prioritizing and monitoring product backlog
- Served as the main Point of Contact (POC) Interfacing between Business, Architect and company development team
- Assisted in elaborating Features for all identified functionalities into user stories that are granular enough to be achieved in a single sprint
- Prepared the Business Requirement Documents (BDRs) to show the qualitative and quantitative values to the stakeholders across the enterprise during the strategy session with the senior management
- Strategised independently and with others in agile teams locally and globally, within co-located and distributed teams
- Validate requirements, user stories, and acceptance criteria with internal and external stakeholders
- Process re-engineering of business processes using lean methodologies
- Process assessment using Syntbots (Atos-Syntel Proprietary tool) to propose processes eligible for robotic automation and system automation
- Consultant for technology review along with architect to propose applications that are eligible for upgrade rewrite or new application development
Atos Syntel Private LimitedPune, India
Manager, Service Delivery Manager, Presales
05.2016 - 04.2019
Job overview
- Spearheading project activities involving monitoring of overall operations to ensure service delivery
- Managed operations team size of 80+ FTE across 3 clients based in USA
- Ensuring periodic audits and compliance with policies & procedures
- Ensuring Billing, Invoicing, contract renewal and other terms with customers are handled appropriately
- Managing client expectations, assessing client's feedback, evaluating the improvement areas & providing critical inputs
- Supporting leads with process mapping, knowledge transfer, training scheduling, coaching, customer handling, risk identification and process measurement
- Identifying key resources, mentoring and grooming in terms of next level Team leads or Managers
- Conducting Appraisals, interviews for new hires, managing leaves and attrition
- Ensuring smooth transitioning of processes both at offshore and onshore
- Leading process improvements and quality initiatives to improve the standard of service delivered
- Researching & identifying prospective customers, Identifying business objective & solution
- Preparing RFP, RFI, MSA & SOW's
- Initiating discussions & meeting with customers & providing Syntel's capability studies.
Syntel India LimitedPune, India
Deputy Manager
01.2014 - 04.2016
Job overview
- Managed Operations of US & UK based Insurance customers along with Pre-sales
- Spearheading project activities involving monitoring of overall operations to ensure service delivery
- Ensuring periodic audits and compliance with policies & procedures
- Handling client, assessing client's feedback, evaluating the improvement areas & providing critical inputs
- Supporting leads with process mapping, knowledge transfer, training scheduling, coaching, customer handling, risk identification and process measurement
- Identifying key resources, mentoring and grooming in terms of next level Team leads or Managers
- Conducting Appraisals, interviews for new hires, managing leaves and attrition
- Ensuring smooth transitioning of processes both at offshore and onshore
- Leading process improvements and quality initiatives to improve the standard of service delivered
Sutherland Global Services
Team Manager
01.2012 - 04.2014
Job overview
- Managed operations for a USA based P & C insurer with a total of 40 FTE's in the capacity of a Team Manager
- My overall experience in Sutherland Global Services includes my role as “Team Manager” and “Transition Lead”
- Setting up and handling the project across locations i.e USA & Cochin, India
- Spearheading project activities involving monitoring of overall operations to ensure service delivery
- Ensuring periodic audits and compliance with policies & procedures
- Ensuring accurate and timely reporting of all key metrics at all times
- Managing client relationship, assessing client's feedback, evaluating the improvement areas & providing critical inputs
- Ensuring availability of periodic reports to the senior management on key metrics
- Defining and documenting process standards and SLA's with the client
- Supporting leads with process mapping, knowledge transfer, training scheduling, coaching, customer handling, risk identification and process measurement
- Identifying key resources, mentoring and grooming in terms of next level SME's or process leads
- Conducting Appraisals, interviews for new hires, managing leaves and attrition
- Ensuring smooth transitioning of processes both at offshore and onshore
- Leading process improvements and quality initiatives to improve the standard of service delivered
- Regular performance reviews, recognition & reward programs
- Building client relationship and gathering knowledge required for outsourcing
- Streamlining the process by sharing best practices
- Studying the existing processes of the clients and pursuing process automation improvements opportunities
- Undertaking due diligence, scoping and feasibility study for business processes
- Developing training plan and imparting domain and process training to associates
Tata Consultancy Services
Senior Business Analyst, Team Leader
05.2007 - 01.2012
Job overview
- Implementing best practices within the team to improve team's production and quality
- Deliver coaching to the assigned team in formal and informal communication modes and maintain performance related data, analyze and create action plans to enhance performance
- Conducting appraisals, Planning and managing leaves and attrition's
- Motivating and guiding the Operations teams to achieve targets and meet SLA's respectively
- Ensuring learning opportunities for the team members and their development
- Creating and managing relationships with major clients and intermediaries
- Coordinating internal and external audits, compliance with policy and procedures
- Conducting huddles with Team members, one on one, and skip level sessions.
Reliance BPO Pvt Ltd
Customer Interaction Executive
03.2005 - 04.2007
Job overview
- Preparing Daily Shift Report, maintaining Employee Log Sheet Report, preparing the reports for the day
- Curbing Attrition & Absenteeism
- Conducting briefing & de-briefing sessions & Product refresher sessions
- Monitoring the calls & giving one on one feedback to the associates
- Analyzing the retention % & fixing the daily targets for retaining the customers
- Plan, schedule & direct a group of associates by understanding, interpreting & leading the team's strategy & operating objectives & administering the department's business strategy at the team level
- Motivate, develop, counsel and appraise team members so that their individual and team performance is of the required standard and meets the present and future needs of the business
- Review process and to provide information and recommendation for process improvement
- Interacting with customers and executing their requirements.
Reliance Infocomm Pvt Ltd
Customer Care Executive
07.2004 - 10.2004
Job overview
- Customer assistance on handsets, network issues, billing etc
- Handled escalations & issues related to h/s, connectivity, billing etc on daily basis
- Coordinated with billing & network department to solve customer issues & focused towards customer satisfaction
- Handled welcome call & address verifications, also played a major role in handling the new revolution of migrating post-paid connections to pre-paid.
Education
DG Vaishnav College, Chennai UniversityChennai, India
Bachelor of Commerce (B.Com) from Commerce, Economics
04.2001 - 06.2004
NIITChennai, India
Certificate in Information's Technology from C++, Java
Skills
- Agile methodologies
- Azure DevOps
- Iteration planning
- Backlog management
- Agile and Scrum methodologies
- Sprint planning
- Project budgeting
- Product development
- Business analysis
- Process mapping
- Cost-benefit analysis
- Operations analysis
- Requirement gathering
- Scrum transformation projects
- Workflow analysis
- Employee management
- Microsoft Office Suite
Accomplishments
- Handled Successful transition and BAU for 100+ resources for a leading Insurance provider in USA
- Successfully handled multiple Due-Diligence and Process Re-Engineering projects in UK, USA and Ireland for Robotic automation projects
- Successfully set up operations single handed and attained Business as Usual (BAU) in India for P & C insurance
- Key resource in handling entrusted critical responsibilities i.e Client engagement, setting up teams, processes & operations across various geographical locations ( USA, UK & India)
- Consulted for process improvements study & Process re-engineering study at client site successfully
- Imparted domain, Project & Process training to more than 50+ associates
- Recognised as star performer, High potential candidate in past organizations
- Awarded with Extra Miler employee award consistently for 2 years.
Languages
English
Advanced (C1)
Hindi
Fluent
Malayalam
Advanced
Tamil
Advanced
Certification
Certified Scrum Product Owner
Professional Scrum Master
Additional Information
- Visa : , UK Tier 2 ICT Visa (Valid till March 2024)
Timeline
Sr. Business Analyst/ Product Manager
Eviden - An Atos Business
04.2019 - Current
Manager, Service Delivery Manager, Presales
Atos Syntel Private Limited
05.2016 - 04.2019
Deputy Manager
Syntel India Limited
01.2014 - 04.2016
Team Manager
Sutherland Global Services
01.2012 - 04.2014
Senior Business Analyst, Team Leader
Tata Consultancy Services
05.2007 - 01.2012
Customer Interaction Executive
Reliance BPO Pvt Ltd
03.2005 - 04.2007
Customer Care Executive
Reliance Infocomm Pvt Ltd
07.2004 - 10.2004
DG Vaishnav College, Chennai University
Bachelor of Commerce (B.Com) from Commerce, Economics
04.2001 - 06.2004
NIIT
Certificate in Information's Technology from C++, Java
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