Bindu Patel
London,ENG
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Passionate about community service highlighted by volunteer experience in university and halls of residence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Assistant
MS Learning Circle
2023.01 - Current
- Assisting students with their lesson booking
- Receptionist duties
- Attendance management
- Taking payments
- Scheduling Tutors timetables
- Cancelling and rescheduling classes
- Recorded expenses and maintained accounting records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Medical Receptionist (Temp)
NHS
2023.03 - 2023.06
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients
- Obtained payments from patients for private letter requests
- Performed various administrative tasks by filing, copying and scanning documents.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and registration.
- Maintained current and accurate medical records for patients.
- Answered phone calls, emails and messages, scheduling appointments, and handling patient inquiries
Undergraduate Student Intern
Siemens
2022.10 - 2023.03
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Assisted in developing integrated marketing strategies for small businesses.
- Collaborated with senior management on new initiatives to build confidence.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Supported with creating project marketing materials to promote services.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into Microsoft Planner.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Enrolment Support Advisor
University of East London
2022.06 - 2022.10
- Assisted students with online enrolment
- Assessing prospective student applications
- Handling general Student Hub calls
- Acted as a first point of contact and support for all student service departments
- Made outbound calls to students with incomplete enrolment status
Telephone Sales Advisor
Alliance Marketing Ltd
2021.12 - 2022.04
- Made outbound calls to small business owners
- Renewed the small business owners energy contracts
- Sent contracts on email for the customers who wanted to do DocuSign
- Calculated energy prices
- Generated leads when the price tools were down
- Acquired customers from other suppliers
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Scheduled appointments and managed calendar.
Sandwich Artist
Subway
2019.11 - 2020.02
- Marinating food safety and sanitization standards
- Handling customer complaints
- Mentoring new team members on protocols and procedures of each station to maximize the contribution
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas of improvement
- Replenished serving stations with fresh food and cleaned up spills.
- Greeted guests, promoted specials, and took orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Digital Interactive Advisor - Adobe Process
[24]7.inc
2015.08 - 2016.09
- Handled both Technical support and Customer Service Live Webchat for Adobe software’s
- Remotely accessed customer’s computer to resolve complex technical issues
- Made Outbound calls to customers whose lines got disconnected during the process
- Handled over 200 live chats in a day
- Employee of the month award
- Met all incentive criteria
- Scored 4.5 out of 5 during the annual employee review appraisal
- 100% attendance award
- Remained in the list of top 5 high performing employees
- Provided 90% first contact resolution
Education
Bachelor of Science - Human Resource Management
University of East London
London, England, United Kingdom05.2023
High School Diploma -
Kaplan Business School
Singapore12.2018
Skills
- Multitasking ability
- Written and verbal communication skills
- Flexibility
- Time management
- Customer Service
- Critical Thinking
- Interpersonal skills
- Presentation skills
- Word processing
- Organizational skills
- Microsoft Word, Microsoft Excel and Microsoft PowerPoint, Microsoft Planner
- Administrative writing and reporting skills
- Inventory Management
- Meeting Logs Management
Websites
Certification
Certificate of Foundation Studies Issued by Kaplan Higher Education Academy Singapore | Jan 2018 | No expiration date
Languages
English
Native language
Kannada
Proficient
C2
Timeline
Medical Receptionist (Temp)
NHS
2023.03 - 2023.06
Administration Assistant
MS Learning Circle
2023.01 - Current
Undergraduate Student Intern
Siemens
2022.10 - 2023.03
Enrolment Support Advisor
University of East London
2022.06 - 2022.10
Telephone Sales Advisor
Alliance Marketing Ltd
2021.12 - 2022.04
Sandwich Artist
Subway
2019.11 - 2020.02
Digital Interactive Advisor - Adobe Process
[24]7.inc
2015.08 - 2016.09
Bachelor of Science - Human Resource Management
University of East London
High School Diploma -
Kaplan Business School
Certificate of Foundation Studies Issued by Kaplan Higher Education Academy Singapore | Jan 2018 | No expiration date
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