BINDU LOLAY
LONDON
Summary
I am an energetic, highly organised, and proactive individual with strong C-Suite level Executive Support, Project Management, Marketing support skills. I am looking for the next step in my career, in a role that encompasses more responsibility and opportunities to gain experience and new skills, along with contributing towards the development, growth and success of an organisation
Organised Executive Assistant to Chief Executive Officer, known for enhancing operational efficiency and streamlining executive workflows. Excel at managing complex schedules, coordinating high-stakes meetings, and handling confidential communications. Achieved significant improvements in executive productivity through proactive support, strategic planning, and exceptional problem-solving skills.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
Work history
Project Manager in Email Marketing
ASUKA Ltd
London
04.2023 - 11.2024
- Managing email campaigns and projects
- Managing and updating the CRM Calendar in line with the Client’s CRM strategy with key stakeholders to plan and manage new / upcoming and existing email creatives and content
- Managing and liaising with key stakeholders in house and external third parties (creative & digital agencies) to produce innovative campaigns within key deadlines
- Assisting with RFI and RFP procurement processes and implementation of new CRM software platforms
- Working closely with the wider Marketing team to maximize the performance of all Marketing campaigns
- Creating email campaigns and identifying opportunities for revenue optimisation through the use of Marketing automation platforms; Emarsys, Hubspot, Salesforce and Google analytics
- Performance tracking through generating reports to identify and troubleshoot data deliverability, open rates, click through rates and conversion
- Including the analysis of email campaign results of the audience, offers, creative and anomalies
- Planning, executing, tracking, analysing and optimizing email campaigns and customer journeys
- Managing the analysis of customer segmentation and profiling to target specific customer groups
- Creating campaigns dashboards and reports highlighting data-driven recommendations
- User acceptance testing on all email campaigns
- Day to day management of IP warmup
- Maintenance of the CRM database and email platforms
- Analysing customer data to create detailed reports
- Targeting renewal customers to maximise profitability for the company
Executive Assistant to Chief Executive Officer (CEO) and Chief of Staff (CoS)
Castle Trust Bank Plc
London
07.2021 - 09.2021
- Providing full administrative and secretarial support to the CEO and CoS
- Liaising with the Board, Shareholders, Executive Committee members and their Assistants to prioritise business needs for the CEO
- Full Management of the CEO’s Inbox and Diary
- Attending Executive meetings; Minute taking / noting and following up on actions, including the preparation / collation of Committee papers
- Scheduling Board, Risk Committee, Audit Committee and Executive Committee meetings
- Collating and distributing Board and Executive Committee papers, including proofreading and formatting of papers / packs
- Reviewing and proof-reading documents on behalf of the CEO in preparation for Board approvals
- Scheduling Monthly Townhalls and Annual Conference; managing agendas, presentations, guest presenters and running of the Townhalls
- Oversight of all aspects of the Annual Conference including booking external conference venue, agendas, presenters (both internal and external / guest speakers), catering, transportation, and logistics
- Assisting with proofreading and circulating the fortnightly CEO Blog to all staff via Staff Intranet and Email communication on behalf of the CEO
- Project Management
- Digitally filling and keeping detailed and accurate records of documents, presentations, procedures, and processes
- Acting as a gatekeeper for the CEO and ensuring the smooth running of his day-to-day activities and his office
- Organisation of internal and external official meetings (including video / audio conference calls) with key stakeholders; FCA and the PRA
- Submitting and approving expenses on a regular basis on behalf of the CEO
- Managing large volumes of correspondence and screening /handling calls on behalf of the CEO
- Meeting and greeting visitors at all levels of seniority
- Maintaining the CEO’s Events Planner with upcoming travel commitments
Executive Assistant to Global Head of Trade Credit, Global Head of Middle Market and Two Managing Directors
AIG Ltd
London
12.2019 - 04.2021
- Providing full administrative and secretarial support to the Global Head of Trade Credit, Global Head of Middle Market and two Managing Directors
- Inbox and diary management of the Global Heads and Managing Directors
- Following up on Actions for the Executive Committee meetings on behalf of the Global Heads
- Preparing Papers ahead of meetings and typing Minutes for distribution
- Organising monthly Management meetings and other meetings
- Scheduling face to face meetings, Video and Audio conference calls
- Project Management
- Organising International travel itineraries including Visa applications
- Submitting expenses on behalf of the Managing Directors
- Proof reading and editing PowerPoint presentations and other documents
- On-boarding
- Setting up new joiners with IT equipment, iPhone and Business cards
Executive Assistant to Chief Executive Officer (CEO) and Board Member (Non-Executive Director)
Mizuho International Plc
London
05.2017 - 05.2019
- Providing full administrative and secretarial support to the CEO
- Provide administrative and secretarial support to the Board member: Independent Non–Executive Director
- Providing adhoc secretarial support to the Board Chairman
- Full Management of the CEO’s Inbox and Diary
- Minute taking of Committee meetings, including the preparation / collation of Committee papers and following up on actions
- Following up on Board actions on behalf of the Non-Executive director and the CEO
- Project Management; monitoring and following up on deadlines / actions with key stakeholders and relevant departments
- Reviewing and proof-reading documents on behalf of the CEO in preparation for Board approvals
- Working closely with the Business manager to the CEO, along with liaising with Department Heads (Executive Committee members) and their Assistants
- Acting as a gatekeeper for the CEO and ensuring the smooth running of his day-to-day activities and his office
- Organisation of internal and external official meetings (including video / audio conference calls) with key stakeholders; FCA and the PRA
- Submitting expenses on a regular basis on behalf of the CEO and the Board member
- Co-ordinate complex business and personal travel (including accommodation) requirements for the CEO and his family
- Managing the travel agenda for the CEO’s Chauffeur in line with CEO’s travel arrangements
- Managing large volumes of correspondence and screening /handling calls on behalf of the CEO
- Working closely with the Marketing and Communications team in ensuring press releases and internal email campaigns are successfully prepared and sent out on behalf of the CEO
- Ensuring the efficient filing of documents on the Mizuho electronic filing system
- Meet and greet visitors at all levels of seniority
- Organisation of the CEO’s lunches via the in-house kitchen
- Maintaining the CEO’s Travel planner with upcoming travel commitments
- Managing a team of 12 Executive Assistants
Executive Assistant and Marketing Coordinator to Global Head, Sales & Distribution within Retail Banking & Wealth Management
HSBC PLC
Canary Wharf, London
12.2015 - 04.2017
- Providing full administrative and secretarial support to the Global Head of Sales and Distribution
- Management of the Global Head’s Inbox and his complex diary
- Acting as a gatekeeper for the Global Head and ensuring the smooth running of his day-to-day activities and his office
- Replying to and formulating correspondence on behalf of the Global Head
- Co-ordinating complex travel and accommodation requirements
- Organising, planning conferences and off-site events / workshops on behalf of the Global Head
- This includes the preparation and collation of presentation material for the Global Head
- Organisation of meetings and Conference calls
- Collate papers, agenda items for meetings
- Monitor and progress all action items / deadlines as appropriate and follow up where necessary on behalf of the Global Head
- Where appropriate, enquiries are directed on to other members of the management team to ensure the Global Head can give priority to tasks
- Submitting expenses on a regular basis on behalf of the Global Head
- Maintaining the Global Head’s Travel planner with upcoming travel commitments
- Working with the wider Marketing team to maximise the performance of all Marketing campaigns
- Creating email campaigns and reporting of metrics
- Analysing email campaign results including the audience, offers, creative, deliverability, open rates, click through rates and conversion
- Generating regular performance reports to identify and troubleshoot data anomalies
- Managing / monitoring CRM campaigns on marketing platform
Executive Assistant to Managing Directors
Marsh & McLennan Companies
01.2011 - 12.2015
- Company Overview: Marsh Ltd, London - Insurance Broking and Risk Management
- Providing a high quality and confidential secretarial and administrative support service to the Risk Consulting department’s UK, Ireland and EMEA Managing Directors along with a team of 14
- Efficient and extensive management of the two Managing Directors and the team’s diaries, coordinating client and internal meetings
- Inbox management for the Managing Directors and the coordination of global conference calls
- Organising International travel itineraries including Visa applications
- Organising monthly Executive meetings and other meetings
- Preparing papers ahead of meetings and typing extensive minutes for distribution
- Dealing with highly confidential documents and sensitive information at Executive level
- Organising department Town Halls / Away days
- Fulfilling several operational tasks in submitting expenses, preparing PAF and PFIs for invoicing
- Monitoring Budgets and WIP reports for projects for the team
- Setting up Project numbers on Marsh systems for the purpose of time entry, expenses and management of project budgets
- Creating and formatting of documents and presentations
- Organisation and management of Internal and external events
- This also includes the distribution of Marketing materials internally and externally and working closely with the Marketing department
- Onboarding
- Setting up new joiners with IT equipment, Blackberry and Business cards
- Maintaining general housekeeping within the department
- Marsh Ltd, London - Insurance Broking and Risk Management
Personal Assistant to Managing Directors and Office Administrator
CJA Group Ltd
London
10.2007 - 01.2011
- Company Overview: London - Advertising and Recruitment Consultancy
- Providing a high quality and confidential secretarial and administrative support service to the company’s Managing Directors, Advertising and Recruitment teams
- Efficient management of Directors’ diaries, coordinating client meetings, drafting and mailing letters on behalf of the Managing Directors
- Organisation of travel arrangements, booking events and venues
- Answering/Screening company telephone calls and Directors’ emails
- Meeting and greeting Clients and Candidates
- Maintaining the CRM Spreadsheet and preparing Internals from the CRM Spreadsheet
- Updating Daily Receipts Spreadsheet of incoming payments and maintaining Paid Sales Invoices
- Assisting with preparation of presentation packs, drafting documents and assisting with Recruitment response handling – rejection/interview letters, proof-reading contracts of employment, etc
- Proof-reading and booking adverts, consulting with Media Publications and online advertising clients
- Compiling client files and drawing up draft invoices/internals
- Managing company filing system
- Logging invoices and filing statements in relevant client files
- Ensuring the smooth running of the office, ordering stationery and other office supplies
- Collection and distribution of incoming and outgoing mail
- Proof reading and editing PowerPoint presentations during preparation stage
- Updating CJA database when required
- London - Advertising and Recruitment Consultancy
Personal Assistant / Legal Assistant
Hewitt and Burrough Co Solicitors
07.2007 - 09.2007
- Company Overview: Kent
- Working in a high-pressured local solicitor’s firm to gain firsthand experience
- Providing administrative support to the Criminal Solicitor
- Observing court procedures and cases
- Managing solicitor’s diary
- Arranging meetings and lunches
- Filing, emailing and general letters of correspondence to clients and other firms
- Greeting clients
- Kent
Personal Assistant / Office Administrator
Jaeger Ltd
London
12.2006 - 07.2007
- Company Overview: London - Retail
- Reporting directly to the Regional and Store Manager, managing daily administration procedures and banking operations for the smooth and efficient running of the store
- Providing secretarial and administrative support to the Store Manager and Regional Manager
- Making travel arrangements for Regional Manager and senior staff
- Formulating and delivering weekly reports and spreadsheets for files, illustrating store targets and figures for the Store and Regional Managers
- Responsible for presenting store figures at staff team meetings and briefing staff about changes to store policies and other issues regarding Employment and Consumer Law
- Compiling research / sales spreadsheet upon the request of the Regional Manager
- Being the first point of contact for press or customer queries
- Kept accurate and timely records of staff attendance and staff payments daily, which in turn were to be reported to the Store Manager and HR
- Handling staff salary information in a confidential and discreet manner
- Handling staff payment queries whilst remaining sensitive and professional
- Writing letters of correspondence on behalf of the company and senior staff
- Managing daily banking procedures and responsible for day end procedures on PC
- Cashing up where required and working with large figures, on average a daily store intake of £40k
- London - Retail
Sales Associate
Jaeger Ltd
Canterbury/London
10.2005 - 04.2006
- Demonstrating excellent customer service relationship and working towards daily and monthly sale targets in a highly competitive sales environment based on individual commission
- Delivering excellent customer service with the aim of meeting daily store sale targets of 20k
- Strong knowledge of products illustrated through link selling of garments
- Offering outstanding customer service with the aim of developing long-term customer relationships
- Handling customer queries and complaints efficiently
- Responsible for actively promoting company services along with merchandise and accessories, achieving extra 10% commission through sales
Education
LLB - LAW DEGREE: 3rd Class honours
UNIVERSITY OF KENT
01.2001 - 01.2007
A LEVEL - PSYCHOLOGY (B), LAW (C), GOVERNMENT & POLITICS (E)
HAVERING COLLEGE
01.1997 - 01.2000
9 GCSEs - INCLUDING MATHEMATICS AND ENGLISH
PLASHET SCHOOL
01.1992 - 01.1997
Skills
- Microsoft Office 365
- Word
- PowerPoint
- Excel
- Outlook
- Apple OS
- Emarsys
- Hubspot
- Salesforce
- Google Analytics
- Mondaycom
- Asana
Custom
Available upon request.
Timeline
Project Manager in Email Marketing
ASUKA Ltd
04.2023 - 11.2024
Executive Assistant to Chief Executive Officer (CEO) and Chief of Staff (CoS)
Castle Trust Bank Plc
07.2021 - 09.2021
Executive Assistant to Global Head of Trade Credit, Global Head of Middle Market and Two Managing Directors
AIG Ltd
12.2019 - 04.2021
Executive Assistant to Chief Executive Officer (CEO) and Board Member (Non-Executive Director)
Mizuho International Plc
05.2017 - 05.2019
Executive Assistant and Marketing Coordinator to Global Head, Sales & Distribution within Retail Banking & Wealth Management
HSBC PLC
12.2015 - 04.2017
Executive Assistant to Managing Directors
Marsh & McLennan Companies
01.2011 - 12.2015
Personal Assistant to Managing Directors and Office Administrator
CJA Group Ltd
10.2007 - 01.2011
Personal Assistant / Legal Assistant
Hewitt and Burrough Co Solicitors
07.2007 - 09.2007
Personal Assistant / Office Administrator
Jaeger Ltd
12.2006 - 07.2007
Sales Associate
Jaeger Ltd
10.2005 - 04.2006
LLB - LAW DEGREE: 3rd Class honours
UNIVERSITY OF KENT
01.2001 - 01.2007
A LEVEL - PSYCHOLOGY (B), LAW (C), GOVERNMENT & POLITICS (E)
HAVERING COLLEGE
01.1997 - 01.2000
9 GCSEs - INCLUDING MATHEMATICS AND ENGLISH
PLASHET SCHOOL
01.1992 - 01.1997
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