Hi, I’m
Bindu Javvadi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Overview
6
years of professional experience
Work History
NHS
Administrator
09.2022 - Current
Job overview
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Managed client communications by answering phones and corresponding through email.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
Post Office
Customer Service Representative
10.2017 - 08.2022
Job overview
- Maintained accurate records of incoming and outgoing mail for reliable reference
- Assisted up to 100 customers daily and handled the special sales desk that dealt with post office boxes and passports
- Guaranteed all customer orders were acknowledged and processed promptly.
- Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
University of Northumbria At NewcastleNewcastle Upon Tyne, United Kingdom
Master of Science from Business Analytics'
06.2023
Skills
- Customer Relationship Management (CRM)
- Product knowledge
- Teamwork
- Communication
- Attention to Detail
- Information Management
- Work Planning and Prioritization
- New Hire Onboarding
- Effective communication
- Performance Improvement
- Adaptability and flexibility
- One Call Resolution
- Audit Support
Timeline
Administrator
NHS
09.2022 - Current
Customer Service Representative
Post Office
10.2017 - 08.2022
University of Northumbria At Newcastle
Master of Science from Business Analytics'
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