Bindiya Vinayak
Winchburgh,UK
Summary
Results-driven Quality Engineer with over 4 years of specialized experience in manual and automation testing. Proven track record in the banking sector, adapt at enhancing software quality through effective testing methodologies, continuous improvement practices, and collaboration with cross-functional teams.
Well-versed in the Pensions and Insurance industries and working with Legacy /Mainframes to latest Digital applications , covering various Pension Products and Schemes.
Excellent Stakeholder Management skills with proven ability to communicate professionally and concisely with stakeholders , verbally /written. Experience being involved with various Business Stakeholders for requirements gathering, User Stories break down and Test Scenario planning - which required engaging across multiple Sr Business and Technology Stakeholders .
Good Analytical skills , to analyse data/feedback , identify trends and opportunities for improvement and bring in e ciencies in the process , enhancing customer experiences.
Experience in front office roles, managing various pensions and retirement schemes for customers [ Scottish Widows ]
Experience with IT Support Processes – Incident Management , Problem Management and Change Management, using Service Now
Focused on doing the right thing, continuous improvement attitude, with proven ability to learn / adapt to new challenges in dynamic work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Quality engineer
Lloyds Banking Group
Edinburgh
04.2022 - Current
- Working in an advanced digital Agile Lab at Scottish Widows, focusing on enhancing applications for pension customers.
- Involved in various pension customer journeys and releases, ensuring high quality outcomes.
- Preparation of Test Plan, Test Cases , Bug Reports and End of Test report
- Mobile Testing, Regression, API testing, NFT, UAT, Dynamic Application Security Testing (DAST), Web Testing, Perfrormance Testing.
- Automation Test Scripts Analysis , Scripts Enhancements, Scripts Debugging and Planning & Execution of automation scripts within Automation framework [ Continuous Integration and Continuous Deployment ]
- Work on Test Framework using React Native[ IOS/Android] , Cypress / Playwright along with CI/CD and release strategies using Jenkins pipelines ].
- Business Analysis and bug analysis / RCA including helping Devs with a x with Dynatrace/CyberArk logging and debugging
- Data Analysis including Query writing in SQL, analyzing Trends from the data , identifying opportunities of improvements / Automations and taking ownership through till delivery.
- Support for production Live Proving Test , Change Management Support for continuous deployment / releases Production Incident support during Live Proving
- Test data creation and analysis for di erent customer journeys
- Working with teams across Test Labs , collaboration with Dev teams, PO, CJM and other key stakeholders [ Onshore and O shore ]
Pensions Functional Consultant
Lloyds Banking Group
Edinburgh
02.2022 - 04.2022
- Gained front o ce experience managing Pensions at Scottish Widows, directly engaging with end users in customer-focused roles, guiding customers on contributions, withdrawals, and available options [ Lloyds Legacy Policies, Clerical Medical , PaaS ,CSP , DB / DC ].while adhering to compliance regulations such as GDPR.
- Role involved Pension Administration, Veri cation and Processing. Data analysis on customer feedback and trends to uncover opportunities for enhancements.
- Work with Tech teams as End User in User Acceptance Testing.
Customer advisor
NHS
Remote
01.2022 - 02.2022
- Provided Customer Support for NHS during the COVID Pandemic year. Helping customers with Vaccination, Quarantine Guidelines and Support
Career Break [ Volunteer ]
NGO
Singapore / USA / UK
01.2006 - 12.2021
- Active Yoga and Meditation Teacher , associated with a NGO. Travelled the world and Motherhood, bringing up my daughter
Test analyst
Inest Tech
India
04.2004 - 01.2006
- Manual Testing in Banking industry
Education
Master of Computers Applications (M.C.A) -
BSc - undefined
Computer Science
Skills
Functional Expertise
- Experience with all Scottish Widows Pension Products & Schemes [ Various journeys – Fund switching , Cash journeys , Drawdowns, Advisor etc ]
- Experience with Retirement Journey , including pension options, pension transfers and annuities, DB/DC
- Customer Facing experience on Pension Plan Design and Implementation , Retirement Income Planning , Regulatory Compliance and Policies Client Relationship Management, Investment Strategies for Retirement
- Microsoft office suite proficiency
Technical Expertise
- Manual Testing
- Automation Testing
- Regression Testing
- API Testing
- User Acceptance Testing
- Performance Testing
- Non-Functional Testing
- Mobile Testing
Automation Tools
- Selenium / Playwright / Cypress
Programming Languages
- SQL/PLSQL [ Strong Database skills [ Oracle ] , Query writing , Scripts using PL/SL ]
- JavaScript / TypeScript
Defect Tracking Tools
- JIRA / XRay / DynaTrace
Service Management
- ServiceNow : Incident Management / Change Management / Problem Management
Continuous Integration and Continuous Deployment & Version Control
Automating testing steps before merging with code and automating deployment of code to staging environment with continuous monitoring / feedback
- GitHub for source code management / automating pipelines
- Jenkins for automating build and test pipelines
Agile Practices
- Scrum / Kanban / Jira Align Agile Ceremonies – Planning, Re nement , Retro , Daily scrums etc
API Testing Tools
- Thunder Client / Bruno
Artificial Intelligence Tools
- CoPilot
Experience of Testing with Google Cloud Platform [ GCP ]
- Used for various web based and Android App Testing
Certification
- ISTQB Foundation Certified
- Fundamental of Artificial Intelligence - AWS
- Playwright & NFT Internal Training - Lloyds
- Software Testing Training - LSI
- IT Support Professional - Coursera
- Yoga Teacher Certification - Government of India
Accomplishments
Well Being Champion
- Recognized for running various wellbeing workshops at Lloyds
Personal Information
- Date of birth: 08/12/79
- Nationality: British Passport Holder
Timeline
Quality engineer
Lloyds Banking Group
04.2022 - Current
Pensions Functional Consultant
Lloyds Banking Group
02.2022 - 04.2022
Customer advisor
NHS
01.2022 - 02.2022
Career Break [ Volunteer ]
NGO
01.2006 - 12.2021
Test analyst
Inest Tech
04.2004 - 01.2006
BSc - undefined
Computer Science
Master of Computers Applications (M.C.A) -
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