Bimeta Gautam

• Welcoming customers and taking orders at the counter
• Handling cash and card payments accurately using POS systems
• Preparing and packing food orders according to KFC Standards
• Managing customer queries and resolving minor complaints professionally
• Working efficiently during peak hours while supporting team members
• Following food hygiene, health, and safety regulations at all times

Sorted and recorded supplier and customers invoices.

Entered invoice data accurately into Excel.

Maintained organised filing systems for client records.

Generated reference numbers for bookkeeping purpose.

Gained practical exposure to bookkeeping software.

• Prepare and set up breakfast, lunch, and dinner service areas
• Provided friendly and professional customer service to guests
• Coordinated room service orders with accuracy and timely delivery
• Maintained hygiene, cleanliness, and presentation standards
• Supported team members during busy service hours

• Operated equipment following correct procedures and safe practices.
• Assessed customer needs and suggested relevant products or services to meet needs.
• Kept customer areas neat, clean and presentable with regular attention.
• Listened to directives from senior team members to complete safe, accurate work.
• Handled team filing, data entry and recordkeeping.
• Wiped down and sanitised work spaces and frequently touched surfaces.