BIMBO OWOEYE
Southend-on-Sea
Summary
Dedicated professional with a history of achieving company goals utilizing consistent and organized practices. The most recent academic accomplishment is a master’s degree in International Marketing. With this degree, I have gained extensive knowledge of international trends, branding, customer segmentation, and marketing research, with a solid aptitude for learning and adapting this knowledge in dynamic and high-paced environments and seeking the opportunity to leverage six years of experience in relationship and customer relations management, education, and interpersonal skills in the organization.
Overview
9
9
years of professional experience
Work History
Digital Customer Advisor
EON NEXT
London
04.2022 - Current
- Won an award in the team for the highest number of positive customer reviews on Trust Pilot, citing friendly and high-quality service.
- Identified and recommended energy savings strategies to achieve more energy-efficient operations.
- Coached team members on complaints and how to use software such as Khoros, Ecoes, Xoserve, Kraken & Quantum whilst identifying areas for improvement in existing workflows and procedures.
- Adopts the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Support Worker
Bluebird care Ltd, Anglia Case Management Ltd
London
06.2020 - 12.2022
- Planned and successfully executed client's 30th birthday as part of the year-end appraisal.
- Support the client with personal care and promote good hygiene.
- Prepare, and administer medication to client to promote general well-being
- Responsible for weekly ordering and auditing of medication to avoid mishaps.
- Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
HR Manager
Kewalram Chanrai Group
Lagos
07.2017 - 01.2020
- Initiated and implemented social media campaign to increase awareness which improved sales by 65% in fiscal year.
- Maintained payroll and benefits for employees, and diminished financial discrepancies through expert program management.
- Collaborate with product managers to discuss resources required for 12 months campaign trial and implementation of marketing strategy.
- Liaised across departments to execute efficient campaigns and secure financial targets.
- Streamlined HR efficiencies, coordinated new hire orientations and provided on-boarding and training for 30 new employees.
Marketing Intern
Guaranty Trust Bank Plc
Lagos
07.2014 - 11.2015
- Collaborated with marketing teams to identify and maximize opportunities for new client acquisition.
- Built and nurtured relationships with key influencers to heighten brand profile and awareness.
- Increased social media engagement effectively through targeted, on-trend content creation.
- Supported staff to facilitate smooth planning, communication, and marketing of events and campaigns.
- Handled 50 calls per day to address customer inquiries and resolve complaints.
Education
Master of Science - International Marketing
London South Bank University
London, ENG10.2021
Bachelor of Science - Mass Communication
Joseph Ayo Babalola University
Nigeria10.2015
Skills
- Conflict Resolution
- Time Management
- Employee Relations
- Customer Retention Strategies
- HR Support
- Employee Engagement Strategies
- Relationship management
- Brand Management
Accomplishments
- Identified opportunities and initiated a social media campaign that increased brand awareness and improved sales by 65% in the fiscal year
- Worked as an efficient team member while contributing to local and regional HR projects, earning me recognition as the best staff member within the organization
- Increased client acquisition and retention by 15% through SEO-optimized content, increased awareness, and social media campaigns
- Developed an innovative strategy that resulted in a 20% increase in brand awareness within 7 months and enhanced social media appearance by 45%.
Timeline
Digital Customer Advisor
EON NEXT
04.2022 - Current
Support Worker
Bluebird care Ltd, Anglia Case Management Ltd
06.2020 - 12.2022
HR Manager
Kewalram Chanrai Group
07.2017 - 01.2020
Marketing Intern
Guaranty Trust Bank Plc
07.2014 - 11.2015
Master of Science - International Marketing
London South Bank University
Bachelor of Science - Mass Communication
Joseph Ayo Babalola University
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