Bimal G Johny
System Analyst
Cosham
Summary
Experienced and results-driven technical support professional with a proven track record in customer service. Seeking a challenging role to contribute skills in strategic planning, team leadership, and creative problem-solving. Passionate about delivering exceptional service and driving positive outcomes for both customers and the company. Excited to leverage expertise in technology to enhance operational efficiency and exceed performance goals.
Overview
9
9
years of professional experience
1
1
Language
Work History
System Administrator | Playout Engineer
WINDFALL PRODUCTIONS PVT LTD
Thrissur, INFOPARK, Kerala
01.2016 - 01.2024
- Resolve issues related to windows and MAC systems
- Resolving any technical issues to reduce downtime to achieve a smooth workflow
- Managing the company assets and documentation and organizing collection of digital assets
- Setting up system for large file transfer
- Managing Routers, Switches, Firewalls, WIFI access points, Workstations, Laptops, SAN, DAS, install and monitoring of CCTV
- Uploading the programs and keeping the Vimeo and YouTube account up to date
- Design network and implementation of network solutions
- Managing Routers, Switches, Firewalls, WIFI access points, Storage devices
- Understanding of IP,DHCP
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Completed reports detailing network and systems performance and downtime issues.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Technical Support/content Co-ordinator
LUPE TECHNOLOGIES
Thrissur, Kerala
01.2015 - 01.2016
- Entered data, generated reports, and produced tracking documents.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
System Service Engineer
Alpha and omega
Pune
09.2015 - 09.2015
- Company Overview: worked as System engineer in a reputed company called Alpha and omega, Pune
- System installation, maintenance, Security, Documentation
- Worked as System engineer in a reputed company called Alpha and omega, Pune
- Reference can be provided on demand
Education
DIPLOMA - COMPUTER ENGINEERING
TECHNICAL BOARD
KERALA, PERUMBAVOOR 01.2010 - 01.2014
HIGHER SECONDARY - COMPUTER SCIENCE
Government Higher Secondary School Mookkannoor
Mookkannoor, KERALA 01.2008 - 01.2010
Union High School Annanad
Annanad 04.2001 -
Skills
- Client support
- Stock control expertise
- Effective team collaboration
- Analytical reasoning
- Understanding of networks IP addressing and DHCP protocols
- Hardware troubleshooting expertise of laptops and PCs
- Introductory experience with AWS
DATE OF BIRTH
Date of Birth: 20/07/1991
References
Reference can be provided on demand.
Timeline
System Administrator | Playout Engineer
WINDFALL PRODUCTIONS PVT LTD
01.2016 - 01.2024
System Service Engineer
Alpha and omega
09.2015 - 09.2015
Technical Support/content Co-ordinator
LUPE TECHNOLOGIES
01.2015 - 01.2016
DIPLOMA - COMPUTER ENGINEERING
TECHNICAL BOARD
01.2010 - 01.2014
HIGHER SECONDARY - COMPUTER SCIENCE
Government Higher Secondary School Mookkannoor
01.2008 - 01.2010
Union High School Annanad
04.2001 -