Summary
Overview
Work History
Education
Skills
DATE OF BIRTH
References
Timeline
Generic

Bimal G Johny

System Analyst
Cosham

Summary

Experienced and results-driven technical support professional with a proven track record in customer service. Seeking a challenging role to contribute skills in strategic planning, team leadership, and creative problem-solving. Passionate about delivering exceptional service and driving positive outcomes for both customers and the company. Excited to leverage expertise in technology to enhance operational efficiency and exceed performance goals.

Overview

9
9
years of professional experience
1
1
Language

Work History

System Administrator | Playout Engineer

WINDFALL PRODUCTIONS PVT LTD
01.2016 - 01.2024
  • Resolve issues related to windows and MAC systems
  • Resolving any technical issues to reduce downtime to achieve a smooth workflow
  • Managing the company assets and documentation and organizing collection of digital assets
  • Setting up system for large file transfer
  • Managing Routers, Switches, Firewalls, WIFI access points, Workstations, Laptops, SAN, DAS, install and monitoring of CCTV
  • Uploading the programs and keeping the Vimeo and YouTube account up to date
  • Design network and implementation of network solutions
  • Managing Routers, Switches, Firewalls, WIFI access points, Storage devices
  • Understanding of IP,DHCP
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Completed reports detailing network and systems performance and downtime issues.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Technical Support/content Co-ordinator

LUPE TECHNOLOGIES
01.2015 - 01.2016
  • Entered data, generated reports, and produced tracking documents.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.

System Service Engineer

Alpha and omega
09.2015 - 09.2015
  • Company Overview: worked as System engineer in a reputed company called Alpha and omega, Pune
  • System installation, maintenance, Security, Documentation
  • Worked as System engineer in a reputed company called Alpha and omega, Pune
  • Reference can be provided on demand

Education

DIPLOMA - COMPUTER ENGINEERING

TECHNICAL BOARD
KERALA, PERUMBAVOOR
01.2010 - 01.2014

HIGHER SECONDARY - COMPUTER SCIENCE

Government Higher Secondary School Mookkannoor
Mookkannoor, KERALA
01.2008 - 01.2010

Union High School Annanad
Annanad
04.2001 -

Skills

  • Client support
  • Stock control expertise
  • Effective team collaboration
  • Analytical reasoning
  • Understanding of networks IP addressing and DHCP protocols
  • Hardware troubleshooting expertise of laptops and PCs
  • Introductory experience with AWS

DATE OF BIRTH

Date of Birth: 20/07/1991

References

Reference can be provided on demand.

Timeline

System Administrator | Playout Engineer

WINDFALL PRODUCTIONS PVT LTD
01.2016 - 01.2024

System Service Engineer

Alpha and omega
09.2015 - 09.2015

Technical Support/content Co-ordinator

LUPE TECHNOLOGIES
01.2015 - 01.2016

DIPLOMA - COMPUTER ENGINEERING

TECHNICAL BOARD
01.2010 - 01.2014

HIGHER SECONDARY - COMPUTER SCIENCE

Government Higher Secondary School Mookkannoor
01.2008 - 01.2010

Union High School Annanad
04.2001 -

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Bimal G JohnySystem Analyst