Billy Richardson
Swindon,Wiltshire
Summary
Driven Telemarketing Agent with knack for building client relationships and closing deals. Excel at delivering persuasive pitches, resulting in increased sales and customer satisfaction. Recognised for turning cold leads into loyal customers, contributing significantly to team targets and revenue growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Telemarketing agent
OneFamily
Swindon, Wiltshire
10.2023 - 08.2025
- Maintained up-to-date knowledge about new products or promotions offered by the company to inform potential clients accurately.
- Exceeded personal targets regularly, contributing substantially towards team goals.
- Enhanced product knowledge by participating in regular training sessions.
- Adapted easily to changes in script or sales strategies as per company requirements.
- Assisted team members to achieve shared targets and boost overall performance.
- Demonstrated resilience whilst dealing with difficult or disgruntled customers.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Door to door salesperson
Benchmark Advertising
London, London
03.2022 - 09.2022
- Utilised persuasive selling techniques for closing sales deals successfully.
- Increased brand awareness by distributing promotional materials.
- Followed up on leads, converting into profitable sales opportunities.
- Maintained a professional demeanour whilst dealing with challenging situations.
- Handled objections, resulting in successful sales negotiations.
- Established strong relationships for repeat business.
- Assessed customer needs to suggest suitable products.
- Identified and obtained new customers to successfully meet all sales targets.
Labourer
DJO Construction
Swindon, Wiltshire
01.2021 - 03.2022
- Worked efficiently under pressure resulting in consistent productivity despite tight schedules.
- Performed daily equipment checks ensuring machinery was always in good condition.
- Undertook additional training to broaden skillset and increase versatility on-site.
- Showed punctuality and reliability, never missed a day of work.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Carried out activities in line with work schedule.
Landscape worker
TC Landscaping
Swindon, Wiltshire
03.2019 - 01.2022
- Maintained pristine condition of public parks by regular mowing, pruning and fertilising.
- Laid turf effectively, promoting lush green lawns in residential areas.
- Collaborated with team members on major park renovation tasks.
- Replaced old fences to ensure safety and security around property perimeters.
- Constructed paths and patios to enhance functionality of outdoor spaces.
- Installed irrigation systems, ensuring efficient water usage during dry periods.
- Trimmed overgrown shrubs, resulting in neat and tidy landscapes.
- Exercised safe use of gardening tools whilst carrying out daily maintenance tasks.
- Managed flowerbeds meticulously, leading to vibrant displays of blooming flowers each season.
- Mowed and trimmed lawns for well-manicured garden presentation.
Sales assistant
Carphone Warehouse
Swindon, Wiltshire
06.2018 - 02.2019
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Informed customers regarding promos and warranty services to increase sales.
Education
GCSEs - English , Maths , Science & PE
Lydiard Park Academy
Swindon 09.2013 - 06.2018
Skills
- Multitasking management
- Record keeping accuracy
- Effective questioning tactics
- Product knowledge mastery
- Outbound sales expertise
- Time consciousness
- Goal-Oriented focus
- Upselling techniques
- Flexible
- Customer Service
- Multitasking
Accomplishments
Became the first sales agent to achieve 10 new customer sales in a week.
References
References available upon request.
Timeline
Telemarketing agent
OneFamily
10.2023 - 08.2025
Door to door salesperson
Benchmark Advertising
03.2022 - 09.2022
Labourer
DJO Construction
01.2021 - 03.2022
Landscape worker
TC Landscaping
03.2019 - 01.2022
Sales assistant
Carphone Warehouse
06.2018 - 02.2019
GCSEs - English , Maths , Science & PE
Lydiard Park Academy
09.2013 - 06.2018
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