Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Billy North

Summary

Dedicated and proactive professional with experience in Team Leadership, Customer Service, and a passion for creativity. Seeking different ways to learn and enhance my skills in the workplace and to become an asset in a team environment to contribute effectively and drive success.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Painter and decorator

Rob North & Mark Hurn Decorating Services
Grays, Thurrock
08.2024 - Current
  • Alongside my studying, I've been helping my Dad and his business partner with projects throughout the months.
  • Operated power tools efficiently, enabling precise cuts and alignments.
  • Repaired walls before painting, resulting in a flawless finish.
  • Achieved client satisfaction by delivering high-quality painting and decorating services.

Team leader

Flipout
West Thurrock, Thurrock
04.2024 - 07.2025
  • Led a team and managed department operations to ensure smooth daily functions.
  • Coordinated team members placements for complete safety coverage across the park.
  • Provided exceptional customer service, addressing inquiries with a positive and friendly attitude.
  • Conducted managerial safety checks at the start and end of every operational day.
  • Managed daily profits with integrity and accuracy.

Team member

Flipout
West Thurrock, Thurrock
02.2024 - 04.2025
  • Maintained high standards of park cleanliness and safety protocols.
  • Supervised customers, ensuring a safe and enjoyable experience.
  • Performed end-of-shift cleaning and final health and safety inspections.
  • Controlled mass groups of customers up to but not limited to 20+ children, teenagers, and adults at any one time.

Quality inspector

URM
Tilbury, Thurrock
09.2021 - 09.2023
  • Conducted quality tests to identify waste material types, ensuring high standards and timely completion.
  • Communicated test results to management via verbal updates and Excel spreadsheet data.
  • Executed 8 tests a day, independently or in collaboration with precision under a strict time span.

Customer advisor

B&Q
West Thurrock, Thurrock
04.2018 - 07.2021
  • Assisted customers in product selection, resulting in increased sales.
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Facilitated seamless transactions at check-out counters for quick checkout process.
  • Trained in operating a PPT, Vertical Saw, and Order Picker (WAVE)

Education

GCSEs -

The Hathaway Academy
Grays, Thurrock
09.2011 - 07.2016

Certificate of Higher Education - Creative Media

Palmers College
Grays, Thurrock
09.2016 - 02.2017

Certificate of Higher Education - Social Media Marketing

South Essex College
Southend-on-Sea
05.2025 - 06.2025

Skills

  • Customer Service
  • Sales
  • Retail
  • Cash Handling
  • Leadership

Affiliations

  • Pub Darts League Player
  • Self Teaching Guitar Player
  • Geographical Knowledge
  • Social Media

Accomplishments

  • Award in Customer Service
  • Developing Personal Confidence and Self-Awareness
  • Award in Personal and Interpersonal Conflict
  • Award in Health and Safety
  • Certificate in Ways to Maintain Personal Well-Being at Work
  • Personal Development for Employability (which included developing time-management skills for the workplace, self-assessment, communication skills, managing money, working in a team, and personal presentation and hygiene).

Timeline

Certificate of Higher Education - Social Media Marketing

South Essex College
05.2025 - 06.2025

Painter and decorator

Rob North & Mark Hurn Decorating Services
08.2024 - Current

Team leader

Flipout
04.2024 - 07.2025

Team member

Flipout
02.2024 - 04.2025

Quality inspector

URM
09.2021 - 09.2023

Customer advisor

B&Q
04.2018 - 07.2021

Certificate of Higher Education - Creative Media

Palmers College
09.2016 - 02.2017

GCSEs -

The Hathaway Academy
09.2011 - 07.2016

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Billy North