Summary
Overview
Work History
Education
Skills
Custom
Certification
Languages
Timeline
Generic

Billy Martins

London,UK

Summary

Accomplished professional with extensive knowledge in operational strategy, business development, and account management. Proven track record in quality assurance, supply chain management, and performance metrics analysis. Strong understanding of profit and loss dynamics, vendor relationships management, and customer service excellence. Demonstrates strategic decision-making abilities with a focus on KPIs monitoring and IT systems proficiency. Committed to driving organisational success through effective conflict resolution and continuous improvement initiatives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations manager

Nuffield Health
London, Wandsworth
01.2025 - Current
  • Manage 19 employees directly and 10 indirectly, also all internal and external contractors.
  • Optimized workflow procedures with strategic planning and team coordination.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Analyzed performance metrics, identified areas for improvement in operations management.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Managed inventory efficiently to minimize stock outs and overstock situations.

Customer Service Associate

Delta Air Lines, Inc
06.2021 - 01.2025
  • AIC, Agent In Charge.
  • Delta Wellness Champion.
  • GSC, Ground Security Coordinator.
  • CRO, Complaint Resolution Official.
  • OSHA Certified.
  • Safety Team Official for Delta at Columbia Metropolitan Airport.
  • Delta Chairman’s Club nominee for 2022 and 2023.
  • Red Cross Blood Drive Coordinator for Columbia Metropolitan Airport.
  • Helps large volumes of customers every day with positive attitude and focus on customer satisfaction.
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informs customers about special promotions and provided detailed information for various products.


Operations Manager

UP Gym
07.2010 - 03.2021
  • Oversaw daily operations of both locations, with a total of 42 employees ensuring all tasks were completed efficiently and to high standard.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization's bottom line results.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Human Resources Officer

Paraiba State Goverment
06.2009 - 06.2010
  • Recruited, hired and oversaw 148 staff by overseeing job interviews, conducting interviews and leading onboarding sessions
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.


Marketing Consultant

Real Publicidade
06.2004 - 03.2009
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Conducted market research and reported on clients' competition.
  • Consulted with clients on business issues and developed innovative proposals.
  • Directed marketing plans for 50 + clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
  • Collaborated with leadership in creating weekly bulletins, which were sent to all employees.
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.

Education

Bachelor of Science - Physical Education Teaching And Coaching

UNIPE University

No Degree - Marketing And Advertisement

IESP

Skills

  • Operational strategy
  • Project management
  • Budget administration
  • Quality assurance
  • Supply chain management
  • Performance metrics analysis
  • Risk assessment and mitigation
  • Building operational procedures
  • Contract negotiation
  • Profit and loss understanding
  • Vendor relationships management
  • Customer service excellence
  • Strategic decision-making

Custom

Certification

  • Certified IOSH Managing Safely.
  • Electrical Safety, Fire Safety Awareness, Manual Handling Safety Awareness.Work Equipment (PUWER) Safety, OSHA Certified.



Languages

English
Native
Portuguese
Native
Spanish
Upper intermediate

Timeline

Operations manager

Nuffield Health
01.2025 - Current

Customer Service Associate

Delta Air Lines, Inc
06.2021 - 01.2025

Operations Manager

UP Gym
07.2010 - 03.2021

Human Resources Officer

Paraiba State Goverment
06.2009 - 06.2010

Marketing Consultant

Real Publicidade
06.2004 - 03.2009

Bachelor of Science - Physical Education Teaching And Coaching

UNIPE University

No Degree - Marketing And Advertisement

IESP

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Billy Martins