Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Billy Knightley

Welwyn Garden City,United Kingdom

Summary

Dynamic and personable sales professional with extensive experience in the automotive and electric vehicle sectors. Proven track record in B2B and B2C sales, customer relations, and technical support. Adept at building rapport, resolving complex customer issues, and driving process improvements. Deep knowledge of EV infrastructure and the salary sacrifice scheme model.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Sales Specialist

The Electric Car Scheme
Hayes, Greater London
08.2024 - 04.2025
  • Coordinate vehicle lease quotes, ensuring competitive pricing and manufacturer discounts.
  • Advise clients on EV specifications, lead times, and factory options to align with business requirements.
  • Navigate objections related to cost, vehicle availability, and salary sacrifice limitations.
  • Tailor sales strategy based on client size and revenue potential to align with contractual frameworks.
  • Provide guidance on EV charging infrastructure and run a side business enabling salary sacrifice for home charging.

Sales Executive

Robins & Day
Hatfield, Hertfordshire
01.2022 - 04.2025
  • Convert leads through finance renewals, servicing customers, and new prospects.
  • Conduct needs assessments and deliver tailored vehicle solutions.
  • Negotiate profitable deals and manage seamless handover processes.
  • Resolve customer concerns tied to delivery delays and part shortages.

Homecharge Support Assistant

bp pulse
Milton Keynes, Buckinghamshire
10.2020 - 07.2021
  • Assisted customers through the EV charger installation process, including eligibility for the OLEV grant.
  • Conducted remote electrical assessments and advised on required remedial work.
  • Liaised with DNOs for approvals when main fuse capacity was insufficient.
  • Delivered high-quality service to customers unfamiliar with EV ownership.

Customer Support Manager

Renault
Maple Cross
12.2018 - 09.2020
  • Resolved complex complaints and negotiated goodwill contributions with dealers.
  • Verified diagnostics and coordinated warranty approvals.
  • Generated revenue through value-added services (e.g. tyre coverage plans).
  • Built rapport via multiple platforms including phone, email, and social media.
  • Collaborated with the digital team to maintain a strong online customer service presence.
  • Achieved a quality audit score of 95.2%.

Customer Relations Advisor

Renault
Maple Cross
12.2018 - 08.2019
  • Scheduled service appointments and advised on warranty coverage.
  • Escalated complaints and contributed to improved customer satisfaction (NPS).
  • Identified sales opportunities and routed leads to relevant departments.
  • Managed Renault and Dacias social media interactions across UK and Ireland.

Education

A-Level Qualifications - Business, Theatre Studies, History

The Douay Martyrs School
01.2011 - 01.2017

GCSEs - History (A), English (B), Physics (B), Religious Education (B), Maths (C)

Skills

  • Business Development
  • B2B & B2C Sales
  • Customer Relationship Management
  • Prospecting & Lead Generation
  • EV Infrastructure Knowledge
  • Social Media Communication
  • Technical Support

Personal Information

Willing To Relocate: Anywhere

Timeline

Sales Specialist

The Electric Car Scheme
08.2024 - 04.2025

Sales Executive

Robins & Day
01.2022 - 04.2025

Homecharge Support Assistant

bp pulse
10.2020 - 07.2021

Customer Support Manager

Renault
12.2018 - 09.2020

Customer Relations Advisor

Renault
12.2018 - 08.2019

A-Level Qualifications - Business, Theatre Studies, History

The Douay Martyrs School
01.2011 - 01.2017

GCSEs - History (A), English (B), Physics (B), Religious Education (B), Maths (C)

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Billy Knightley