Billy Grogan

With 17 years of experience in the banking industry, I bring a strong passion for delivering exceptional customer service and a proven track record of leading change and ensuring operational readiness including vulnerability processes within customer facing teams.

I have a solid background in conduct risk and consumer duty, along with a deep understanding of evolving regulatory requirements, industry trends, and consumer behaviours. Highly skilled in interpreting complex data to identify key themes and trends, I provide clear, actionable insights that support strategic decisions.

An effective communicator with strong written and verbal skills, I’m confident influencing stakeholders at all levels and driving change with pace and purpose. Known for my attention to detail, emotional intelligence, and diplomatic approach, I build strong, collaborative relationships across teams. I bring a constructive mindset, a pragmatic approach to problem-solving, and the adaptability to thrive in dynamic and fast paced environments, always focused on delivering outcomes with integrity and resilience.