Summary
Overview
Work history
Education
Skills
Work experience and career breaks
Timeline
Generic

BILLY COOKE

Chatham,Kent

Summary

Dedicated professional with a strong ability to connect with children and support those with additional needs. Demonstrates calmness in stressful situations and possesses active listening skills, essential for teaching pupils effectively. Well-versed in safeguarding, risk assessments, and first aid awareness, ensuring a safe environment for all. Exhibits sensitivity and understanding in building relationships with children, complemented by leadership skills and the ability to work both independently and collaboratively within a team. Proficient in handling sensitive data while conforming to data protection policies and protocols. Organised approach to work allows for efficient management of workload, meeting deadlines consistently. Skilled in IT and office equipment usage, with a strong awareness of health and safety practices including safe manual handling.

Overview

12
12
years of professional experience

Work history

Teaching Assistant / 1:1 Support

Bligh Primary School
Strood, Medway, Kent
04.2025 - 05.2025
  • Provided classroom support for students experiencing difficulty in core subjects, helping to adapt tasks to suit individual learning needs.
  • Delivered one-to-one support for a student with special educational needs, ensuring consistent guidance and care throughout the school day.
  • Supported emotional regulation through scheduled calming time sessions up to three times daily.
  • Managed and de-escalated behavioural incidents using positive behaviour strategies and a calm, supportive approach.
  • Supervised children during break and lunchtime, promoting positive social interaction and ensuring a safe play environment.
  • Prepared classroom materials to facilitate efficient lessons.

Leader

Scouts 50th Medway towns
04.2023 - 06.2025
  • Gets on well with all aged ranges of the children.
  • Able to help children with autism and remain calm and support their wellbeing.
  • Administering First Aid as required.
  • Setting up the hall for the children and staff.
  • Make sure that all health and safety procedures followed during any activities/events.
  • Teaching children fun activities and developing their skills.
  • Undertaking cooking activities and arts and crafts to develop learning.
  • Liaising with parents and carers at drop offs and pick-ups.

Teaching/Administration assistant

Go Train
10.2018 - 11.2018
  • Worked well with adult learners including those with learning difficulties.
  • Working alongside tutors to help adult learners in their various courses such as employability, customer service, independent living.
  • Helping learners with learning difficulties and behaviour problems but others often needed help.
  • Assisting with spelling, grammar, sentence structure, filling out introductory forms, set up CVs, cover letters and general advice.
  • Also involved filing, data entry organising learners booklets.
  • Used interpersonal and IT skills as well as leadership and good organisational skills.

Customer support agent

Asobo studio
Bordeaux
03.2019 - 09.2020
  • Provided a high level of customer service at all times
  • Often undertook additional tasks in quality assurance
  • Developed a good knowledge of the products.
  • Provided support to consumers and delivered an exceptional customer experience.
  • Supported all customer contacts in the defined languages using webmail, forums, and ticketing service.
  • Investigated, troubleshooted and resolved known player queries with support where necessary.
  • Reported critical issues as soon as possible.
  • Looked for opportunities to improve customer experience by sharing consumer feedback to production teams and live team.
  • Testing parts of the Simulator such as backwards compatibility, performance and user interface (UI).

QA/customer support

Dovetail Games
11.2014 - 11.2017
  • Worked on over 60 Train Simulator DLC as well as 20 different DLC for Flight Simulator X which included new models, routes, and scenarios
  • Tested various games that Dovetail produce.
  • Tasked with streamlining and implementing improvements on the testing procedures for the flight simulator, train simulator and fishing franchises.
  • Identifying bugs, game breaking issues, proofreading manuals, and reporting any findings to the development team for fixing.
  • Answering emails to customers on issues they were experiencing such as game crashes, bugs found by the public and instructions on how to play the game.
  • Browsing through the beta forums and reporting any issues that may have been overlooked.

IT support

Job Centre Plus
07.2014 - 03.2014
  • Used IT skills well to support members of the public using the Job Centre Plus facilities.
  • Work experience programme involved helping the general public with first hand technical support, such as setting up email accounts, filling out claims, showing people the best places to apply for jobs and helping them write their CV's and cover letters.

QA and customer support

Railsimulator.com
03.2013 - 08.2013
  • Provided a high level of customer service
  • A position in software testing, QA and customer support for the Train Simulator franchise.
  • Use of emails, excel and a keen eye for detail to identify bugs, glitches, spelling, and grammar errors alongside the development team and making sure the in-game models matched their real-life counterparts.

Education

Teaching Assistant diploma Short Course Level 2&3 - safeguarding, risks assessments, first aid awareness and other relevant courses

Reed Training
07.2024 - 08.2024

Performing Arts Foundation Diploma - Performing Arts

Mid Kent Collage

Performing Arts First Diploma - undefined

Mid Kent Collage

NVQ level 1 and 2 - English literacy

Bookkeeping and Accounting Level 2 - undefined

Skills

  • Ability to get on well with children
  • Good understanding of supporting children with additional needs
  • Able to remain calm in stressful situations
  • The ability to teach pupils
  • Active listening skills
  • Good knowledge of safeguarding
  • Risk assessments
  • First aid awareness
  • Sensitivity and understanding for building good relationships with children
  • Leadership skills
  • Able to work as part of a team
  • Able to work on own
  • Handling sensitive data
  • Conforming to data protection
  • Policy and protocol
  • Able to meet deadlines
  • Manage and prioritising workload efficiently
  • Proficient use of IT
  • Proficient use of office equipment
  • Strong level of health and safety awareness
  • Safe manual handling skills
  • Organised approach to work
  • Calm under pressure

Work experience and career breaks

  • Go Train, Teaching/Administration assistant, 10/01/18, 11/30/18, Worked well with adult learners including those with learning difficulties, Working alongside tutors to help adult learners in their various courses such as employability, customer service, independent living, Helping learners with learning difficulties and behaviour problems but others often needed help, Assisting with spelling, grammar, sentence structure, filling out introductory forms, set up CVs, cover letters and general advice, Also involved filing, data entry organising learners booklets, Used interpersonal and IT skills as well as leadership and good organisational skills
  • Job Centre Plus, IT support, 07/01/14, 03/31/14, Used IT skills well to support members of the public using the Job Centre Plus facilities, Work experience programme involved helping the general public with first hand technical support, such as setting up email accounts, filling out claims, showing people the best places to apply for jobs and helping them write their CV's and cover letters
  • Scouts 50th Medway towns Beavers and cubs, Leader, 04/01/23, Current, Gets on well with all aged ranges of the children, Able to help children with autism and remain calm and support their wellbeing, Administering First Aid as required, Setting up the hall for the children and staff, Make sure that all health and safety procedures followed during any activities/events, Teaching children fun activities and developing their skills, Undertaking cooking activities and arts and crafts to develop learning, Liaising with parents and carers at drop offs and pick-ups
  • Professional Development, 01/01/14, 10/31/14, Completed a series of educational courses focused on improving English language skills, enhancing employability, and developing IT proficiency. These courses provided a strong foundation in essential skills, preparing me for future career opportunities.
  • Career Break and Personal Development, 01/01/17, 09/30/18, During this period, I actively sought new opportunities that aligned with my long-term career goals. I also dedicated time to enhancing my skills through self-directed learning and staying current with industry trends. This experience allowed me to refine my job search strategies and better understand my professional aspirations.
  • Career Break | Full-Time Carer, 09/01/20, 07/31/24, Provided full-time care for a family member, which strengthened my skills in patience, empathy, and communication. This experience inspired me to pursue a career in education, leading to my decision to become a teaching assistant and support the development and well-being of children.

Timeline

Teaching Assistant / 1:1 Support

Bligh Primary School
04.2025 - 05.2025

Teaching Assistant diploma Short Course Level 2&3 - safeguarding, risks assessments, first aid awareness and other relevant courses

Reed Training
07.2024 - 08.2024

Leader

Scouts 50th Medway towns
04.2023 - 06.2025

Customer support agent

Asobo studio
03.2019 - 09.2020

Teaching/Administration assistant

Go Train
10.2018 - 11.2018

QA/customer support

Dovetail Games
11.2014 - 11.2017

IT support

Job Centre Plus
07.2014 - 03.2014

QA and customer support

Railsimulator.com
03.2013 - 08.2013

Performing Arts Foundation Diploma - Performing Arts

Mid Kent Collage

Performing Arts First Diploma - undefined

Mid Kent Collage

NVQ level 1 and 2 - English literacy

Bookkeeping and Accounting Level 2 - undefined

BILLY COOKE