Billy Archer
Pontefract,ENG
Summary
Dynamic Facilities Manager with a proven track record at Serco, excelling in project management and contractor oversight. Adept at risk assessment and equipment maintenance, I consistently deliver high-quality results while fostering team motivation and collaboration. My expertise in HVAC installation complements my strong customer relations skills, ensuring operational excellence and client satisfaction.
Overview
21
21
years of professional experience
Work History
Facilities Manager
Serco
04.2023 - Current
- Looking after an FM engineering team who maintain the prison at HMP Doncaster, and stepping up in the absence of the Facilities Manager.
- Arranging contractors to attend to complete reactive works and PPMs.
- Ensuring jobs are correctly allocated to specific site trades.
- Ensuring my team always followed all site and company procedures, while maintaining the highest level of work.
- Purchase spares and equipment required for the delivery of maintenance in the contract, in line with procurement practices and procedures.
- Oversee the work completed by contractors, and ensure they are following their risk assessments and method statements.
Air Conditioning/Electrical Supervisor
AEM Solutions Ltd
07.2014 - 04.2023
- Duties involved installing air conditioning systems to offices, supermarkets and homes
- Installing control systems (also known as building management systems) to new ASDA stores and leisure centres and power supplies for heating system upgrades to ASDA stores, plus smoke vent control systems in car parks, residential and apartment blocks
- Worked up to being in charge of a team
- Working away for weeks at a time, long hrs and different shifts in order to meet deadlines
- Electrical installation work as well as mechanical
- Electrical and mechanical fault finding
- Working under various strict site safety policies and procedures
- Undertaking risk assessments and collecting permits
- Ensuring my team followed all site and company procedures at all times whilst maintaining the highest level of work
- Liaising with other site engineers, contract managers, safety representatives and customers
Air Conditioning Engineer
Oak Building Services
01.2014 - 07.2014
- Heating and ventilation engineer
- Working for customers mainly in supermarkets and commercial properties
- Installing new air-conditioning systems, lossnays and all types of HVAC systems
- Working to deadlines alongside other trades
- Working to a very high level whilst maintaining all safety standards on site
Machine Operator
Ardagh Glass
01.2006 - 01.2014
- Cold end machine operator
- Maintaining palletiser machines which were kept running 24/7
- Problem solving and fault finding under pressure
- There was no room for error as breakdowns effectively stopped production at a high cost to the employer
Customer Relations Manager
Barclays Bank Plc
01.2005 - 01.2006
- Promoted to customer relations manager after 12 months
- In charge of a team of people
- Dealt with complex queries on customer’s accounts and complaints that were escalated from the call centre
- Motivating and dealing with issues within the team
Customer Service Advisor
Barclays Bank Plc
01.2004 - 01.2005
- Started as a customer service advisor
- Phone based job dealing with the day to day banking needs of customers
- Main requests were balances, statement enquiries, ordering new cheque books, queries on their accounts and complaints
- High level of patience, ability to keep calm under pressure and customer relation skills
Education
GCSE -
The King's High School
Pontefract05-1998
Skills
- Project management
- Equipment maintenance
- Risk assessment
- Contractor oversight
- Preventive maintenance
- HVAC installation
Timeline
Facilities Manager
Serco
04.2023 - Current
Air Conditioning/Electrical Supervisor
AEM Solutions Ltd
07.2014 - 04.2023
Air Conditioning Engineer
Oak Building Services
01.2014 - 07.2014
Machine Operator
Ardagh Glass
01.2006 - 01.2014
Customer Relations Manager
Barclays Bank Plc
01.2005 - 01.2006
Customer Service Advisor
Barclays Bank Plc
01.2004 - 01.2005
GCSE -
The King's High School
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