Summary
Overview
Work History
Education
Skills
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Affiliations
Timeline
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Billie-Mae Block

Billie-Mae Block

Horley,Surrey

Summary

Versatile professional with expertise in customer service, sales, and administration, complemented by strong communication skills. Proficient in event management and customer services, and media communcations, with a proven ability to excel in retail and receptionist roles. Experienced in event organisation and administration, with advanced proficiency in Microsoft Excel and Microsoft Office. Dedicated to delivering exceptional service while maintaining operational efficiency across diverse industries.

Overview

6
6
years of professional experience

Work History

Bartender/Social Media Assistant

Brewdog
Horley, Surrey
01.2024 - 05.2024
  • I set up the TikTok account for BrewDog Gatwick Airport where I would analyse trends and create videos with my colleagues following these ideas to boost our algorithm and gain more customers. Along with this I Implemented new cocktail recipes by researching current trends in the industry and accommodate guests while letting them know about the concept behind the restaraunt.

Administration Assistant

Telemarketing Impact Ltd
Remote
10.2022 - 04.2023
  • Resolved administrative problems by analysing information and identifying solutions. Also taking phone calls and arranging teams meetings, updating the references on Microsoft excel.

Event Management

The Cause London
Tottenham, Haringey
11.2020 - 01.2022
  • My main role was to create awareness for their upcoming events and help to rebrand their label to gain more recognition so I created art on Adobe Creative Cloud for promotion flyers and digital content for social media to boost sales for future events. Captured videos and photos of DJs for the Instagram account. Also assisted in ticketing/ID checks.

Social Media Assistant/Bartender

Ministry Of Sound
London
10.2021 - 12.2021
  • Devised innovative social media campaigns to boost online presence like creating content for Instagram about the upcoming DJ events and engaging with other profiles to get them to reshare the event. Also serving drinks and managing stock.

Waitress

Ye Olde Six Bells
Horley, Surrey
11.2019 - 02.2020
  • Utilised social media platforms to create posts on Adobe to advertise upcoming meal promotions like on Valentines Day, etc. Also welcomed and accommodated guests, taking orders, serving drinks

Fragrance Consultant

Debenhams
Crawley, West Sussex
10.2018 - 01.2019
  • Educated customers about different scent families for better understanding of fragrances. Also offered excellent after-sales service including follow ups and handling complaints, promoting brand reputation.

Education

Bachelor's degree - Media Production

University of Brighton
Brighton, Brighton and Hove
09.2024 -

Bachelor of Arts - Media & Communications

Goldsmiths, University of London
New Cross, Lewisham
09.2020 - 05.2021

A-Level -

Reigate College
Reigate, Surrey
09.2018 - 05.2020

GCSEs -

St Bede’s School
Redhill, Surrey
09.2013 - 06.2018

Skills

  • Event Organisation
  • Sales Administration
  • Microsoft Excel
  • Microsoft Office
  • Strong communication
  • Administration
  • Customer Service
  • Sales
  • Adobe Creative Cloud
  • Retail
  • Event Organisation
  • Sales Administration
  • Microsoft Excel
  • Microsoft Office

Affiliations

  • In my free time I volunteer at a local charity shop and promote deals on their social media.
  • I take photos on my SLR camera on my travels which I upload to my digital archives Instagram account.
  • I stay up to date with catwalk events and celebrity fashion trends which I hope to one day be involved in the area.

Timeline

Bachelor's degree - Media Production

University of Brighton
09.2024 -

Bartender/Social Media Assistant

Brewdog
01.2024 - 05.2024

Administration Assistant

Telemarketing Impact Ltd
10.2022 - 04.2023

Social Media Assistant/Bartender

Ministry Of Sound
10.2021 - 12.2021

Event Management

The Cause London
11.2020 - 01.2022

Bachelor of Arts - Media & Communications

Goldsmiths, University of London
09.2020 - 05.2021

Waitress

Ye Olde Six Bells
11.2019 - 02.2020

Fragrance Consultant

Debenhams
10.2018 - 01.2019

A-Level -

Reigate College
09.2018 - 05.2020

GCSEs -

St Bede’s School
09.2013 - 06.2018

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Billie-Mae Block