Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Billie-Jo John

Haverfordwest,Pembrokeshire

Summary

Experienced Shift Manager with a 10 year record at McDonald's in Haverfordwest, managing cash handling, resolving customer complaints, and ensuring high standards of cleanliness. Demonstrates strong team leadership and task delegation skills, effectively managing a team of 25 staff members. Capable of inventory control, communication, and time management. Previous experience as a Housekeeping Cleaner at Signature Shine highlights expertise in maintaining health and hygiene standards. Career goals include further developing leadership capabilities and enhancing operational efficiency within the hospitality industry.

Overview

10
10
years of professional experience

Work History

Shift Manager

McDonald's
Haverfordwest
01.2017 - Current
  • Managed cash handling processes, including till reconciliation.
  • Resolving customer complaints to their satisfaction.
  • Delegating tasks to staff to ensure cleanliness is kept to a high standard.
  • Assigned staff roles to ensure smooth shift transitions. to ensure the shift runs efficiently.
  • Communication with other stores to resolve any stock issues.
  • Managing a team of 25 staff on a daily basis.

Housekeeping Cleaner

Signature Shine
Haverfordwest, Haverfordwest
03.2026 - 08.2026
  • Cleaned rooms to satisfaction of clients and management.
  • Made rooms and living spaces presentable and welcoming.
  • Cleaned and disinfected surfaces in common areas on hourly basis, maintaining health and hygiene of residents and visitors.
  • Removed rubbish from guest rooms, including emptying bins and properly disposing of dirty linen.

Education

NVQ Level 2 - Hairdressing

Pmebrokeshire College
Haverfordwest
01-2014

GCSEs - General Education

Milford Haven Comprehensive
Milford Haven
01-2011

Skills

  • Cash handling
  • Stock management
  • Inventory control
  • Task delegation
  • Team leadership
  • Customer service
  • Staff training
  • Conflict resolution
  • Employee engagement

Interests

  • I like to keep active
  • Socialising
  • Going to the gym
  • Taking long walks

Timeline

Housekeeping Cleaner

Signature Shine
03.2026 - 08.2026

Shift Manager

McDonald's
01.2017 - Current

NVQ Level 2 - Hairdressing

Pmebrokeshire College

GCSEs - General Education

Milford Haven Comprehensive
Billie-Jo John