Billie-Jade Whitmore
Northampton
Summary
Diligent and forward-thinking leader with an organised and competitive nature. Always focused on growing clients along with developing my team in a positive culture with humour. Persuasive communication style, strategic planning strength and strong conflict resolution skills. A dedicated and efficient employee, accustomed to working and performing well under pressure, both in teams and independently. Driven to excel and inspire teams to achieve outstanding results.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Senior Account Director
Altavia UK
Northampton
09.2023 - Current
- Managing client services team of ten, delivered t/o of £4.2m for FY24.
- Mentoring & empowering account management team to deliver high levels of client service to clients.
- Working to maximise growth, profit and to seek out new opportunities with existing clients.
- Established effective ways of working across accounts, being point of escalation and conducting QBRs/client reviews.
- Collaborating with New Business on client pitches and new client onboarding.
Account Director
Altavia HRG
Northampton
12.2013 - Current
- Responsible for a variety of clients including Lucozade Ribena Suntory, Danone, GSK, Evergreen Garden Care, Yankee Candle and Hasbro and totalling £1.75m t/o for 2023.
- Delivering a high level of added value service to clients to maintain & strengthen relationships to drive growth.
- Providing strategic direction for assigned accounts.
- Manage the team to consistently deliver excellent service-levels and account profitability.
- Collaborating with other departments to maximise efficiencies, profit and deliver for the client.
- Seeking out any inbiz opportunities within existing clients and supporting on new business pitches.
- Supporting wider team with training, sharing knowledge and experience.
Senior Account Manager
Altavia HRG
Northampton
11.2011 - 12.2013
- Accountable for the management and growth of Artex, Danone Baby and GSK accounts.
- Effectively managing clients requirements and budgets to ensure maximum profit for the business and client retention.
- Services ranged from conceptual design through to temporary and permanent production.
Account Manager
Cygnus Associates
Raunds
01.2010 - 11.2011
- Role included managing five accounts, including one key account, Mercedes-Benz Commercial Vehicles.
- Lead project manager for the main launch campaign of 2011, New Vito, coordinating with the agency group, dealer network and feeding back into the client on a weekly basis.
- Projects also included the organisation of a location and studio photo shoot, event co-ordination, pitch preparation and also a secondment into Mercedes-Benz Head Office, Milton Keynes.
Account Manager
Sterling Solutions
Kettering
10.2007 - 12.2009
- Responsibility for day-to-day management of ten key accounts ranging across industry sectors, budgets of which total over £750,000 p/a.
- Service levels range across design, artwork, new media, marketing and print.
- Daily duties include advising and liaising with clients, briefing design teams, project and budget management, overseeing schedules and production processes.
- Significant involvement within Sterling Education team, developing targeted marketing collateral and creative pitches and SME of personalised prospectus offering.
Account Executive
Partners Andrews Aldridge
London
09.2007 - 10.2007
- A month's placement as part of the IDM Awards Win.
- Various duties including design briefings, project management, competitor analysis, timing plans, developing workload, liaising with studio and designers and supporting account team.
Project Manager /Marketing Executive
Cactus Display & Graphics
Northampton
06.2005 - 09.2006
- Role responsibilities primarily relating to the product range development, design and production of the Vol. 3 Directory.
- Briefing designers with visual and layout alterations.
- Liaising with suppliers for product information and images.
- Handling new and existing client enquiries.
- Acting as a PA to Director.
- Issuing client invoices and submitting onto finance system.
Education
BA Hons - Design Management for the Creative Industries
Nottingham Trent University
Nottingham 09.2003 - 07.2007
Diploma - Industrial Studies
Cactus Display & Graphics
06.2005 - 08.2006
Montsaye Community College Sixth Form
06.2002
Skills
- Leadership
- Communication
- Strategic thinking
- Organisation
- Negotiation
- Time management
- Problem solving
- Client services
- Financial management
Interests
Spending time with family
Comedy shows
Socialising with friends
Interior design and renovations
Timeline
Senior Account Director
Altavia UK
09.2023 - Current
Account Director
Altavia HRG
12.2013 - Current
Senior Account Manager
Altavia HRG
11.2011 - 12.2013
Account Manager
Cygnus Associates
01.2010 - 11.2011
Account Manager
Sterling Solutions
10.2007 - 12.2009
Account Executive
Partners Andrews Aldridge
09.2007 - 10.2007
Diploma - Industrial Studies
Cactus Display & Graphics
06.2005 - 08.2006
Project Manager /Marketing Executive
Cactus Display & Graphics
06.2005 - 09.2006
BA Hons - Design Management for the Creative Industries
Nottingham Trent University
09.2003 - 07.2007
Montsaye Community College Sixth Form
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