Billie Barrett
Greenwich
Summary
I’m a highly motivated individual with desire to take on new challenges. With a strong work ethic, adaptability, and exceptional interpersonal skills.
I am results driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Social Media Manager
Enviro Clean
2023.09 - 2024.08
- Scheduled posts across multiple platforms to maintain consistent online presence.
- Created engaging content for multiple social media platforms.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Provided training and guidance to team members on best practices for utilizing social media tools.
Administrative Assistant
Enviro Clean
2019.09 - 2023.04
- Responded to inquiries promptly, ensuring excellent customer service standards were met.
- Provided administrative support to the team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Artist
Self Employed
2017.05 - 2019.05
- Created keepsakes using various mediums and techniques.
- Organised engaging art party activities for diverse age groups and interests.
Training Manager
My Planet
2014.03 - 2015.02
- Facilitated workshops to enhance employee skills and knowledge retention.
- Role-played various scenarios with teams to build confidence in handling situations.
- Developed and delivered sales training programs for new and existing staff.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
- Assisted with the creation of effective learning materials such as manuals, videos, handouts. for use in future trainings.
Telesales Representative
My Planet
2013.06 - 2014.03
- Conducted outbound calls to engage potential customers and promote products.
- Provided product knowledge to customers, addressing inquiries and overcoming objections.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Broke down objections using friendly, persuasive strategies.
- Made appointments with interested customers according to schedule availability.
- Attended weekly team meetings to discuss performance metrics and strategies for achieving goals.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
- Ensured that all customer information is kept confidential according to company standards.
- Identified potential customers through lead generation campaigns such as cold calling and emailing prospects.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
Bexleyheath Secondary School
BexleyheathSkills
- Customer engagement
- Content creation
- Effective communication
- Relationship building
- Team collaboration
- Attention to detail
- Positive attitude
- Critical thinking
References
References available upon request.
Timeline
Social Media Manager
Enviro Clean
2023.09 - 2024.08
Administrative Assistant
Enviro Clean
2019.09 - 2023.04
Artist
Self Employed
2017.05 - 2019.05
Training Manager
My Planet
2014.03 - 2015.02
Telesales Representative
My Planet
2013.06 - 2014.03
Bexleyheath Secondary School