Bill Thomas

Helping to build the business over the past year from a practical perspective, using past skills and knowledge. Providing physical help for my wife who has mobility issues as well as marketing ideas. Foam and Fizz is now at a stage where I can leave to pursue my own goals and ambitions.

Being part of the inception of a new service (STEAM). Offering crisis appointments, helping service users a pathway away from crisis points and a safe place to talk. My role included supporting staff members and volunteers with training and development. I facilitated psychoeducational groups as well as a Recovery group for service users wanting support with addiction.

In addition I worked alongside the local authority, NHS and other commuinty based services to ensure service users were supported by STEAM to find the best possible outcomes.

Running a welling being café one evening per week, offering crisis sessions the next day to service users who needed support. Facilitating a group exploring personal growth and sharing experiences this was well supported and successful. Throughout the Pandemic, offering phone support and Zoom Groups to Dual Diagnosis clients

Offering one to one therapy to clients, facilitating group work up to 25 clients within the 12 Step program as well as delivering Recovery based psychoeducation; collating progress reports to funders and working with client's families where interventions were needed to facilitate deep routed issues.

• Recommended clients for specific treatment programmes to aid timely recovery.
• Counselled clients through difficult times using approved and compassionate strategies.

Working with clients who survived sexual and domestic abuse, this was a voluntary role, I gained valuable experience with fantastic support and training.

• Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.
• Adhered to agreed caseload management targets to minimise waiting times.

Responsible for servicing existing customer's needs and finding new customers in the local area. Responsible for collecting and banking weekly premiums, recruiting new staff and training.