Bill Stevens
Plymouth,Devon
Summary
Highly skilled professional with expertise in negotiation, advocacy, and public speaking, complemented by strong leadership and decision-making abilities. Proficient in chairing meetings, building relationships, and delivering customer service excellence while maintaining discretion and confidentiality. Adept at records management, database management, and administrative procedures with a meticulous attention to detail. Demonstrates critical-thinking, initiative taking, and self-motivation to drive results. Career focus includes leveraging communication skills and Microsoft Office suite proficiency to enhance customer engagement and foster long-term relationships.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
City Councillor
Plymouth City Council
Plymouth, Devon
05.1996 - Current
- Chair of the Planning Committee since 2012
- Chaired community functions and meetings to understand public opinion and provide information on Planning, Highways, Licencing and other proposals.
- Advocated for constituents' interests in media interviews and public meetings.
- Monitored current and proposed legislation and policy priorities.
- Connected with constituents on issues through rigorous consultation processes.
- Worked with Members of Parliament to transform policies into community action.
- Built community relations and analysed community needs to inform policy priorities.
- Engaged in debates, performed political negotiation and applied conflict management techniques.
Administrator
Devon and Cornwall Police
Plymouth, Devon
12.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Responsible for cash from proceeds of crime seizures.
- Administered car parking and hire car allocations.
GMB Trade Union Branch Secretary
Devon and Cornwall Police
Plymouth, Devon
03.2012 - 12.2024
- Robustly represented over 400 Police Staff members.
- Represented members in face to face meetings with senior managers.
- Negotiated for improved terms and conditions with Chief Constables and Police and Crime Commissioners.
- Drafted and presented detailed policy papers.
- Built and maintained positive relationships through excellent communication skills.
- Kept detailed memberships records.
- Showed empathy, discretion and conflict resolution skills on many sensitive issues.
- Administered intranet and social media pages.
- Represented branch issues in print and broadcast media.
Intelligence Researcher and Administrator
Devon and Cornwall Police
Plymouth, Devon
09.2005 - 02.2012
- Evaluated research findings to provide key recommendations for operational policing.
- Identified relevant sources of data to support research objectives.
- Conducted research and reported on findings to senior Police Officers.
- Promoted transparency by documenting all methods, procedures, and results accurately.
- Collaborated effectively with multidisciplinary team members for effective project coordination.
- Fostered strong relationships with external collaborators to enhance data sharing opportunities.
- Completed high-volume research tasks, managing competing priorities with stringent time management.
- Resolved unexpected issues with strong communication and resourceful problem-solving.
- Delivered detailed reports summarising research findings to key stakeholders and partner agencies.
- Drafted periodic reports to detail research findings.
- Oversaw daily activities for research into tactical meetings.
- Utilised robust quantitative and qualitative methodologies for comprehensive investigations.
Administrative Officer
Child Support Agency
Plymouth, Devon
06.2002 - 09.2005
- Managed telephone enquires with exceptional customer care.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Showed detailed knowledge and awareness of complex legislation and procedures.
House of Commons Office Manager
Martin Linton MP
Westminster, London
10.2001 - 06.2002
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Managed by employer's busy diary.2
- Liaised with other Members of Parliament and Government Ministers.
- Organised constituency newsletters.
Customer Services Adviser
National Rail Enquiries
Plymouth, Devon
04.2001 - 10.2001
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Handled customer queries via telephone, ensuring clear communication.
- Listened actively to offer accurate information and best solution to their needs.
- Showed in depth knowledge and train times, prices and destinations.
Administrative Officer
Child Support Agency
Plymouth, Devon
06.1998 - 04.2001
- Managed telephone enquiries with exceptional customer care.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Showed detailed knowledge and awareness of complex legislation and procedures.
Administrative Assistant
HM Customs & Excise
Plymouth, Devon
09.1995 - 12.1997
- Handled incoming telephone calls, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Oversaw outgoing correspondence.
- Supported accurate record-keeping with proficient data entry skills.
- Wrote professional letters, emails and memoranda for business communication.
Administrative Assistant
The Insolvency Service
Plymouth, Devon
10.1993 - 03.1995
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Arranged filing systems for easy use and retrieval by personnel.
- Supported accurate record-keeping with proficient data entry skills.
- Facilitated internal communication.
- Maintained stock levels to avoid shortages in office supplies.
- Opened and routed business parcels and letters.
Education
A-Levels -
Plymouth College
Plymouth 09.1985 - 06.1992
Skills
- Negotiation
- Advocacy
- Public Speaking
- Chairing Meetings
- Building relationships
- Written and verbal communication
- Attention to Detail
- Self-motivation
- Administrative procedures
- Leadership skills
- Customer engagement
- Customer service excellence
- Decision making
- Microsoft office suite proficiency
- Customer relationship building
- Records management
- Discretion and confidentiality
- Database management
- Critical-thinking
- Initiative taking
Timeline
Administrator
Devon and Cornwall Police
12.2024 - Current
GMB Trade Union Branch Secretary
Devon and Cornwall Police
03.2012 - 12.2024
Intelligence Researcher and Administrator
Devon and Cornwall Police
09.2005 - 02.2012
Administrative Officer
Child Support Agency
06.2002 - 09.2005
House of Commons Office Manager
Martin Linton MP
10.2001 - 06.2002
Customer Services Adviser
National Rail Enquiries
04.2001 - 10.2001
Administrative Officer
Child Support Agency
06.1998 - 04.2001
City Councillor
Plymouth City Council
05.1996 - Current
Administrative Assistant
HM Customs & Excise
09.1995 - 12.1997
Administrative Assistant
The Insolvency Service
10.1993 - 03.1995
A-Levels -
Plymouth College
09.1985 - 06.1992
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