Bilal Raza
Receptionist
London,UK
Summary
A dedicated Front Office Professional with real hotel experience in London and Istanbul. Calm under pressure, committed to exceptional guest service, and currently completing a BA in Business Management at Northumbria University London. Offering strong organisational and communication skills, with knack for customer service and multitasking. Knowledgeable about using office software, managing schedules, and providing administrative support. Ready to use and develop skills in time management, problem-solving, and teamwork in Reception role.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Front office executive
Hyde Park Boutique Hotel
London
2026.02 - Current
- Assist with preparing reports to support informed decision-making processes.
- Draft official correspondence to maintain clear, effective communication standards.
- Coordinate with maintenance team to keep office environment clean and functional.
- Check in regularly to maintain smooth day-to-day operations.
- Kept track of expenses, helped maintain budgetary control in department.
- Handled sensitive information with discretion, upheld confidentiality standards.
Receptionist intern
Feezin hotel
Istanbul
2023.08 - 2023.10
- Updated database regularly ensuring all records were current and accurate.
- Assisted in the organisation of special events, ensuring their success.
- Checked guests in and out smoothly enhancing their overall stay experience.
- Maintained a tidy reception area, promoting a professional image.
Housekeeping attendant
Feezin hotel
Istanbul
2023.06 - 2023.08
Clean room professional, performing sanitization, gowning support, and contamination prevention practices.
Education
BA (Hons) - Business Management
Northumbria University London
London, UK 2024.01 - 2026.06
Business Analyst Certificate - Business Analytics
Coursera
Istanbul 2025.01 - 2025.03
Skills
Guest check-in and check-out
Front desk operations
Reservation management
Complaint resolution
GDPR and data protection
Multi-line telephone handling
Room allocation and scheduling
Opera PMS awareness
Cross-department coordination
Administrative correspondence
Upselling techniques
Microsoft Office Suite
LANGUAGES
English - Fluent / Working
Advanced (C1)
A1
Turkish - Native
Elementary (A2)
A1
ADDITIONAL
- Right to Work: United Kingdom
- Availability: Immediate Start
- Shifts: Flexible incl. evenings
- References: On Request
WHY HIRE ME
- London Hotel Experience - Real front desk experience at a live London hotel – not just overseas.
- GDPR Aware - Fully knowledgeable about UK data protection requirements for guest-facing roles.
- Degree in Progress - BA Business Management – brings commercial awareness and professionalism.
Timeline
Front office executive
Hyde Park Boutique Hotel
2026.02 - Current
Business Analyst Certificate - Business Analytics
Coursera
2025.01 - 2025.03
BA (Hons) - Business Management
Northumbria University London
2024.01 - 2026.06
Receptionist intern
Feezin hotel
2023.08 - 2023.10
Housekeeping attendant
Feezin hotel
2023.06 - 2023.08