BILAL KHAWAJA
London
Summary
Results‑driven Server and Cloud Engineer with hands‑on experience supporting, deploying, and optimizing Microsoft Azure and Microsoft 365 environments. Highly skilled in delivering secure, reliable, and scalable cloud and on‑premises infrastructure solutions with a strong focus on automation, system performance, and service availability. Known for a systematic and methodical approach to troubleshooting, with the ability to quickly diagnose complex issues and implement effective solutions. A proactive and adaptable engineer who collaborates confidently with diverse teams, communicates clearly, and consistently drives tasks through to successful completion. Energetic, detail‑oriented, and committed to continuous improvement, innovation, and professional growth within modern cloud and infrastructure technologies.
Overview
14
14
years of professional experience
Work history
Server and Cloud Engineer
Enfield Council
Enfield, London
2020.02 - 2026.02
- Delivered daily 3rd Line support across a large hybrid infrastructure covering Azure, Office 365, VMware, Hyper‑V and on‑premises services.
- Microsoft Azure Administration (Created/Managed VMs, File & Server restores, Created & Configured SSO for Enterprise Applications & App Registrations, Created Conditional Access Policies for MFA, Created Backup policies, Encrypting Disks using ADE, Manage hybrid identity environment using Entra ID Connect, Configured and managed Azure Update Manager)
- Microsoft Intune Administration (Deployed and managed applications for Android/iOS devices, managed policies, managed and renew MDM push certificate & iOS enrolment programme token)
- Exchange Online Administration (Troubleshooted mail flow issues, administered policies and resolved complex messaging issues)
- Active Directory (Group Policies, DNS, DHCP, Promoting/Demoting DCs, Managing FSMO roles, Monitoring replication health)
- Management and Support of DNS, DHCP, RDS, DFS
- Mimecast Administration
- Renew and Install SSL certificates (DigiCert & Internal CA)
- SharePoint Administration (Granting access to Sites, extending storage limits)
- Monitoring and Responding to Alerts
- SCCM (Reports, Creating collections and deploying software and updates)
- Managed backup for on-prem servers using Veeam backup and replication
- Incident ownership & escalation management
- Led infrastructure upgrade projects including system installations, platform modernisation, and cloud migration tasks.
- Conducted root cause analysis for OS, hardware, and software incidents to prevent recurrence.
- Upgraded legacy Server O/S to Server 2019/2022/2025
Infrastructure Support Engineer
Waltham Forest Council
Walthamstow, London
2017.07 - 2020.02
- Acted as point of escalation to respond and resolve 3rd line incidents
- Windows DHCP (Administration, Creating Scopes & adding reservations)
- Print Management (Equitrac & PaperCut Print Solutions)
- Veritas NetBackup 8.1 (Reporting & running backups)
- Managed A/V systems (Symantec Endpoint Protection and Kaspersky)
- VMWare ESXi 5.5/6.0 (Manage & maintain environment, Installing & Configuring ESXi Host and vCentre Server appliance & configuring storage, HA & DRS)
- Google Cloud Platform Device management (Setup environment & policies for Chromeboxes for public Libraries)
- ADFS 2.0 (Administration & Management)
- Administration of Office 365 Tenancy
- Supported migration to Azure (Replicating & Migrating VM'S to Azure using Azure Migrate)
- Supported mailbox migration to Office 365 from Exchange 2010
- Worked with MS FastTrack to carry out FileShare to One Drive migration of 3000 Users
- Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
- Troubleshooted and analyzed issues as Subject Matter Expert (SME) and escalation point.
- Contributed to curation of documented engineering procedures, practices and policies.
- Supported out-of-hours service by working unsociable hours on-call.
Service Desk Analyst
Waltham Forest Council
Walthamstow, London
2013.01 - 2017.07
- Kept accurate log entries of requests with fault details and contact information within Service Desk System.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Performed checking, housekeeping and other preventative maintenance.
- Provided first-line diagnosis of incidents and service requests to implement solutions.
- Prioritized and promptly responded to vast number of reported incidents and logs.
- Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
- Monitored performance through statistical reporting and analysis.
1st Line Support Engineer - Apprentice
Oasis Community Learning
London
2012.08 - 2012.11
- Providing 1st line technical support, answering support queries via phone & email
- Installing and Upgrading Hardware/Software
- Active Directory (User Administration)
- Using remote software tools to provide support, fault diagnosis and resolution
- Reported incidents, risks and hazards by following set procedures
Education
Microsoft AZ-104 -
Microsoft Azure Administrator
Skills
- Microsoft Azure (IaaS, PaaS, VMs, Storage Accounts, Blob Storage, Virtual Networks, Load Balancers, Azure Backup, RSV, Azure Update Manager, Azure Arc, Azure Disk Encryption)
- Azure Identity, Governance & Access Management (Entra ID, Conditional Access, MFA, RBAC, Entra Connect, Azure Policy, PIM)
- Azure Networking (ExpressRoute fundamentals, Azure DNS)
- Azure Monitor, Log Analytics, Alerts, and Diagnostics
- Office 365 (Exchange 2010/2016/Online, SharePoint, Intune)
- Microsoft Active Directory (DNS, DHCP, Group Policy)
- Virtualisation (VMWare 55/60 (ESXi), Hyper-V)
- Mimecast
- Solar Winds
- Veeam Backup & Replication
- RDS
- DFS/ NTFS
- Operating Systems (Windows Server 2012 - 2025, Windows 10/11)
- PowerShell
- Hardening servers (CIS standards, benchmark compliance)
- ITSM (ServiceNow, Hornbill)
Timeline
Server and Cloud Engineer
Enfield Council
2020.02 - 2026.02
Infrastructure Support Engineer
Waltham Forest Council
2017.07 - 2020.02
Service Desk Analyst
Waltham Forest Council
2013.01 - 2017.07
1st Line Support Engineer - Apprentice
Oasis Community Learning
2012.08 - 2012.11
Microsoft AZ-104 -
Microsoft Azure Administrator