Bilal Khan
Watford,Hertfordshire
Summary
Versatile and reliable professional with experience across accounting, customer service, healthcare support, hospitality, and logistics. I have strong transferable skills in organisation, problem-solving, and process improvement and am highly proficient in Microsoft Office, particularly Excel, with a proven ability to handle data, prepare reports, and maintain accurate records. I also love technology and automation and am highly interested in process improvement.
I pride myself on being a dependable team player who can also work independently and take initiative. I have strong communication skills developed through client-facing roles, with the ability to build positive relationships with customers, patients, and stakeholders.
Overview
8
8
years of professional experience
Work history
Accounting Assistant (Bookkeeper)
CBS Accountants Ltd
Watford, Hertfordshire
08.2025 - 04.2026
- Managed bookkeeping for a portfolio of private business clients using QuickBooks, ensuring accurate and timely financial records.
- Prepared and submitted VAT returns, advising on liabilities, repayments, and appropriate VAT schemes.
- Completed self-assessment tax returns and liaised with HMRC to resolve client queries (e.g. corporation tax, PAYE).
- Handled Companies House filings, including confirmation statements and PSC verifications.
- Ensured timely payments of all invoices to maintain strong business relationships.
- Analysed financial data to identify cost-saving and profit improvement opportunities.
- Supported client onboarding and review meetings, maintaining strong client relationships and clear follow-ups.
- Developed Excel trackers to improve team organisation and workflow efficiency.
Diabetes Patient Support Agent
Medtronic
Watford, Hertfordshire
04.2024 - 08.2025
- Delivered frontline support to 20+ patients daily. These patients used diabetes pumps which I helped troubleshoot with care, empathy and technical expertise I learnt over months of initial training (both classroom and independent)
- Developed expertise in insulin pumps and other medical devices, providing clear guidance to patients and improving treatment adherence.
- Enhanced patient satisfaction through positive acknowledgments, empathy, mindfulness, effective communication and reassurance.
- Created and processed product orders, managed client records, maintained compliance documentation and regularly built rapport and checked up on patients daily.
- Utilised Microsoft Outlook, Word and Excel to organise client data and streamline reporting.
- Helped train new team members and regularly suggested new ideas for our team and even company to improve the efficiency and quality of our work.
- Provided support during emergency situations requiring quick thinking and calmness under pressure.
- Handled sensitive data with confidentiality by strictly following data protection protocols.
Audit Accountant
Mazars LLP
London, City of London
04.2022 - 07.2023
- Assisted in statutory audits across multiple industries, preparing working papers and analysing financial statements for compliance.
- Strengthened technical expertise with audit systems (Vantage, Atlas) and Excel functions (Pivots, VLOOKUP, SUMIF, Teammate Analytics and more).
- Reviewed statutory accounts with professional scepticism and raised notes which I ensured were reviewed in a timely fashion.
- Held meetings and then drafted summaries of both board and client meetings, which supported our audit work.
- Collaborated with other teams such as actuaries and cross-worked with those teams to streamline our work and provide internal control recommendations.
- Sending multiple emails a day, drafting reports and completing long-written working papers improved my written communication and helped hone my literacy skills, whilst arranging teams calls and having in-person catch-up discussions and client meetings developed my general communication and conduct.
- I have developed good excel skills from the role ranging from pivots to v-lookup and other functions. I also worked on audit systems such as vantage and Atlas. I learnt how to effectively navigate the nodes on the side to access the planning, fieldwork and completion stages of the audit. I was able to see client planning and board meeting summaries in planning and could view all fieldwork working papers and nodes on Excel.
Warehouse Operative and Warehouse Supervisor
UPS
Watford, Hertfordshire
09.2020 - 04.2022
- Managed daily loading/unloading of delivery vans and trailers, ensuring accurate and safe handling of goods.
- Scanned parcels and mapped the quickest route for drivers which developed my organisational and communication skills.
- Located missing parcels via route tracking
- Communicated with trailer drivers so they could come in and the best possible time to ensure there wasn’t an over or underflow of work.
- Trained newcomers on the best ways to lift and carry parcels. I also showed them the best ways to load parcels based on how each individual driver preferred.
- Filed records to maintain accurate stock documentation.
- Reduced damages with careful handling and storage of fragile items.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Cashier & Chef
Watford F.C. Stadium
Watford, Hertfordshire
09.2019 - 03.2020
- Provided fast, accurate service to hundreds of customers per shift in a high-pressure match-day environment (worked on football game days when hundreds of people would line up at kiosks for food in a loud chaotic environment)
- Prepared food to quality standards ensuring hygiene and customer satisfaction whilst working efficiently as part of a team.
- Strengthened customer service and communication skills whilst under pressure and eventually became the team-leader of my kiosk.
- Trained new comers on how to prepare food, run tills and communicate effectively whilst ensuring my whole team was happy and never overwhelmed.
Cashier, Waiter & Chef
Kaspa’s Desserts
Watford, Hertfordshire
07.2018 - 02.2019
- Delivered excellent customer service in a very busy dessert restaurant, ensuring desserts were prepared with aesthetics which surprised clients.
- Prepared waffles, sundaes, milkshakes and more by learning recipes and ingredient amounts by heart.
- Supported efficiency by managing stock, cleaning equipment, maintaining hygiene standards and proactively helping every member of the team
- Ran the till daily and was responsible for doing a cash count at the end of the day. I also trained newcomers at this role.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Resolved customer complaints and answered queries about store products.
Education
Qualified Bookkeeper -
AAT
A-Levels - Economics (B), Biology (B), Chemistry (C)
GCSEs - English Literature (9), English Language (9), History (9), Maths (6), Biology (9), Chemistry (8), Physics (5), Religious Studies (8), Physical Education (7)
Skills
- Attention to Detail – Developed through bookkeeping, invoicing, audit work, and contract drafting
- Communication & Client Engagement – Professional written and verbal communication across accounting, audit, and high-volume client interactions
- Customer Service & Relationship Management – Strong interpersonal skills, conflict resolution, and empathy from healthcare and hospitality roles
- Financial Analysis & Professional Scepticism – Experience reviewing financial data, identifying risks, and improving business performance
- Integrity & Confidentiality – Trusted handling of sensitive financial and client information
- Process Improvement & Efficiency – Proven ability to streamline workflows, automate tracking, and suggest cost-saving strategies
- Teamwork & Collaboration – Reliable team contributor with strong adaptability across diverse teams and environments
- IT & Systems Skills – Advanced Microsoft Office (Excel, Word, Outlook), audit software (Vantage, Atlas), and data tracking tools
Affiliations
- Outside of work I am actively engaged in fitness, regularly competing in boxing and pursuing calisthenics whilst building a fitness-focused social media presence to promote a positive and disciplined lifestyle.
References
References and exam certifications available upon request
Timeline
Accounting Assistant (Bookkeeper)
CBS Accountants Ltd
08.2025 - 04.2026
Diabetes Patient Support Agent
Medtronic
04.2024 - 08.2025
Audit Accountant
Mazars LLP
04.2022 - 07.2023
Warehouse Operative and Warehouse Supervisor
UPS
09.2020 - 04.2022
Cashier & Chef
Watford F.C. Stadium
09.2019 - 03.2020
Cashier, Waiter & Chef
Kaspa’s Desserts
07.2018 - 02.2019
A-Levels - Economics (B), Biology (B), Chemistry (C)
Qualified Bookkeeper -
AAT