French And English Speaking citations coordinator
Enterprise Rent-A-Car
Egham , Surrey
11.2025 - 04.2026
- Managed citations workflow for France and international customers
- Processed traffic violations (parking, speeding, bus lane penalties) In Europe and UK
- Utilised Excel for weekly progress tracking and reporting
- Designated and nominated drivers using internal systems, ensuring accurate fine attribuiton
- Downloaded and filled nomination receipts for proof submission to French autorities
- Minimised non-designation fines through meticulous processing and attention to detail
- Liaised with France head office, customers, and local authorities
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
- Processed speeding, parking and other traffic fines via citation numbers from France head office
- Building and maintaining strong relationships with customers
- Liaised with customers, adressed enquiries, handled meeting request and answered billing questions to provide outstandig customer care
- Monitored staff performance and developed improvement plans.