Bilal Aslam
Leicester
Summary
Motivated and detail-oriented Junior IT Support professional with hands-on experience in troubleshooting, customer service, and technical assistance. Eager to contribute problem-solving skills and a strong technical foundation to a dynamic IT team. Proven ability to learn quickly, work well under pressure, and provide effective support for end-users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Domino's Pizza
11.2024 - Current
- Greet customers warmly and take orders in-store, over the phone, or online.
- Assist customers with menu choices and handle special requests.
- Process payments (cash, card, or digital) accurately and efficiently.
- Address customer complaints or concerns in a professional manner.
- Work with delivery drivers to ensure timely and accurate deliveries.
- Assist in managing order flow during peak hours.
- Maintain cleanliness and food safety by following health and hygiene standards.
- Ensure quality control by checking orders before they are sent out.
Security Officer
Tesco Extra
05.2023 - 10.2024
- Patrol assigned areas to prevent and detect signs of intrusion, disturbances, or suspicious activities.
- Monitor security cameras and alarm systems to identify security risks.
- Investigate disturbances and escalate incidents to law enforcement if necessary.
- Respond to alarms and emergencies such as fire, medical situations, or security breaches.
- Conduct searches of individuals or property when required by policies.
IT Technical Support Intern
Kashmir Broadband Limited
08.2022 - 01.2023
- Assisted senior IT staff in troubleshooting hardware and software issues for over 200 end-users.
- Provided technical support via phone, email, and remote assistance, ensuring timely resolution of user requests.
- Helped maintain Active Directory by managing user accounts and resetting passwords.
- Supported routine maintenance tasks, including system updates and installation of software applications.
Education
Masters - Cyber Security And Forensics
University of Westminster
London (UK)05.2024
Bachelor - Software Engineering
NUML University
Islamabad ( Pakistan )08.2020
Skills
Networking Fundamentals: Understanding TCP/IP, DNS, DHCP, and subnetting
Hardware Knowledge: Working with routers, switches, modems, firewalls, and access points
Operating Systems: Familiarity with Windows, Linux, and macOS network settings
Network Protocols: Knowledge of HTTP/HTTPS, FTP, SSH, VPN, and VoIP
Wi-Fi Configuration: Setting up and securing wireless networks
Network Security: Implementing firewalls, antivirus, and intrusion prevention
Diagnosing Connectivity Issues: Using tools like Ping and Traceroute
Performance Monitoring: Using tools like Wireshark
Problem Resolution: Quickly identifying and resolving network failures
Certification
CCNA ( Charles Stuart University )
Languages
English
Upper intermediate (B2)
Urdu
Advanced (C1)
Hindi
Upper intermediate (B2)
Japanese
Beginner (A1)
Project
• Completed a hands-on lab project simulating a small business network setup using Cisco Packet Tracer.
• Developed a self-study guide on common troubleshooting techniques that reduced resolution times during the internship.
• Received positive feedback
Timeline
Team Member
Domino's Pizza
11.2024 - Current
Security Officer
Tesco Extra
05.2023 - 10.2024
IT Technical Support Intern
Kashmir Broadband Limited
08.2022 - 01.2023
Masters - Cyber Security And Forensics
University of Westminster
Bachelor - Software Engineering
NUML University
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