BILAL AHMED

Delivered a high level of luxury customer service on the fragrance floor, assisting clients with personalised scent recommendations and product knowledge across multiple premium brands. Consistently met sales targets through strong product presentation, upselling, and building rapport with customers. Maintained visual merchandising standards, managed stock efficiently, and supported team operations during peak retail periods in a fast-paced department store environment.

Key Strengths:

• Strong sales and upselling ability
• Excellent customer service and communication
• Luxury retail and fragrance product knowledge
• Target-driven and performance focused
• Professional presentation and personal branding
• Ability to work in fast-paced, high-pressure environments
• Teamwork and reliability
• Attention to detail and visual merchandising skills

• Managed a large portfolio of accounts to maintain long-term customer relationships.
• Trained junior staff members on sales techniques, improving their performance significantly over time.
• Coordinated promotional events to attract prospect
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I bring strong communication and interpersonal skills that help me build quick rapport with customers, making it easier to identify their needs and offer tailored energy solutions. My ability to stay calm under pressure and handle objections confidently allows me to close deals effectively. I’m highly motivated, target-driven, and consistently maintain a positive attitude, which contributes to strong performance in a fast-paced sales environment. I also take pride in representing Scottish Power with professionalism and integrity, ensuring customer satisfaction and loyalty.

As a Warehouse operative with experience in the RPU section, I excel in organisation, time management, and attention to detail to handle inventory and meet deadlines. I work well in a team, communicate effectively, and solve logistical challenges. My role had enhanced my skills in quality control, managing returns, and maintaining accurate records. With physical stamina and safety awareness, I ensure smooth operations. My basic IT skills and ability to adapt to changing priorities make me versatile across various roles.

• Improved efficiency with meticulous coordination of stock and inventory control.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Operated lifting equipment to transport and store stock.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Operated material handling equipment to move large and heavy loads.
• Managed disposal of waste materials, maintained clean working environment.
• Loaded and unloaded delivery vehicles, ensured safe transport of goods.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.
• Assisted in logistics planning for seamless transportation of goods.
• Received deliveries and helped to coordinate storage.
• Loaded vehicles using best practices to avoid over-weight or balance issues.
• Conducted quality assessment before transporting goods, assessing for breakages or imperfections.

As an administrator managing invoices, weekly hours, and payslips, I've developed strong organizational and time management skills to ensure accurate and timely processing. Attention to detail is critical for handling financial data and maintaining records . I'm proficient in using spreadsheets, accounting software, and other office tools. Strong communication skills helps me coordinate with staff and address queries effectively. My ability to prioritize tasks and work under deadlines makes me efficient and reliable in any administrative role.

• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Managed invoices, resulting in smoother payment processes.
• Reviewed and resolved price discrepancies on invoices promptly.
• Monitored rejected invoices, actively seeking resolution immediately.
• Prepared customer invoices to facilitate timely payments.
• Prepared invoices promptly ensuring timely payments from clients.
• Generated and sent invoices to clients for payment.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Applied positive customer service approach to increase satisfaction levels.
• Reviewed customer history to recommend appropriate products and services.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Managed on-site evaluations, internal audits and customer surveys.
• Received and processed stock using inventory management system.

In customer service and kitchen work, I've developed strong communication, teamwork, and problem-solving skills to ensure smooth operations and customer satisfaction. I'm skilled at time management, money management, multitasking, and staying attentive to detail, even in high-pressure situations. With a focus on hygiene, safety, and organization, I maintain efficient and safe work environments. My adaptability and positive attitude help me handle diverse tasks and resolve issues effectively.

• Weighed products of varying shape and size to calculate correct values
• Assessed notes and vouchers to determine validity and decrease fraudulent activities
• Handled currency payments, secured funds in register and prepared deposits at end of day
• Recommended products and services to customers based on requirements
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction
• Completed opening and closing procedures each day
• Scanned products at high tempo to quickly process customer transactions.