BIKRAMJIT SINGH
WALSALL
Summary
Accomplished Professional specialising in people management, process evaluation, and capacity planning. Enhanced operational efficiency and compliance through strong team-building skills and advanced IT literacy. Committed to continuous improvement and operational analysis, delivering effective solutions and driving business success.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work history
OPERATIONS LEAD UK
BLS INTERNATIONAL HOTELS LTD UK
BIRMINGHAM, WEST MIDLANDS
2026.02 - 2026.06
- Lead operational management and strategic coordination for BLS International UK, raising efficiency 20%.
- Lead end-to-end operations for UK Hotel Ltd, improving workflow efficiency 20%.
- Manage end-to-end hotel operations for UK Hotel Ltd, improving customer satisfaction 15%.
- Oversee daily operations to meet objectives and tackle challenges early.
- Coordinate cross-functional teams to allocate resources, improving staff productivity daily.
- Managed operational coordination for UK Hotel Ltd to enhance client service.
- Ran daily operations to ensure seamless service across all hotel departments.
- Apply safety and quality protocols to meet regulations and reduce risks.
- Set budgets and cost control strategies to achieve planned objectives.
- Maintain smooth business operations by delegating priorities to staff capabilities.
- Organised staff rosters to ensure fair workload distribution across all shifts. to balance workloads fairly across shifts.
- Conduct regular staff appraisals to improve morale and productivity levels.
- Resolved customer service challenges through regular communication with cross-functional teams.
- Facilitated hiring processes to attract qualified candidates for open positions, recruitment, and training strategies to build administrative team capability.
- Tracked social media engagement to enhance brand visibility and customer interaction. channels to increase brand awareness steadily.
- Handled social media accounts by scheduling regular posts and engaging with followers. accounts by scheduling posts for ongoing presence.
SENIOR MANAGER OPERATIONS
SYS LOGISTICS LTD
WALSALL, WEST MIDLANDS
2024.07 - 2026.02
- Directed end-to-end logistics optimising courier routing and allocation for 25% efficiency.
- Directed end-to-end logistics optimising fleet management and routes for 25% efficiency.
- Coordinated cross-functional teams to streamline routing, reducing transit times.
- Directed daily logistics operations, enhancing delivery accuracy and customer satisfaction.
- Implemented process improvements that aligned with objectives to drive revenue growth.
- Optimised supply chain processes through vendor negotiations.
- Established safety protocols and compliance standards to reduce operational risks.
- Improved staff productivity using workforce management techniques.
- Trained and mentored teams in policies and industry best practices.
- Built partnerships with stakeholders for mutual benefit.
- Investigated group operation issues and produced reports to correct problems.
OPERATIONS MANAGER
SAHIL PROJECT LTD (MENTAL HEALTH CHARITY)
COVENTRY
2023.10 - 2024.06
- Coordinate cross-functional teams to streamline service delivery, resulting in enhanced client engagement and satisfaction.
- Implement data tracking systems that increase reporting accuracy and facilitate informed decision-making for service improvements.
- Led training initiatives enhancing staff competency, ensuring consistent quality of care across all mental health support services.
- Developed operational protocols ensuring compliance with healthcare regulations, enhancing safety and risk management in mental health programs.
OPERATIONS MANAGER
BLS INTERNATIONAL LTD (SPANISH VISA CONSULATE)
MANCHESTER
2023.04 - 2023.10
- Led daily operations of the Spanish Visa Office at BLS International Ltd, optimizing visa processing workflows to ensure compliance with consulate regulations and achieve a 20% reduction in application turnaround time.
- Directed daily operations of the Spanish Visa Office at BLS International Ltd, streamlining visa processing workflows to achieve compliance with consulate regulations.
- Monitored daily workflow and resource allocation to optimise staff productivity and reduce processing delays during peak application periods.
- Developed and implemented operational protocols that enhanced visa application processing speed while ensuring compliance with immigration regulations.
- Established vendor relationships and managed contract negotiations to secure cost-effective solutions that supported office functionality and technology needs.
ASSISTANCE MANAGER OPERATIONS
VFS GLOBAL LTD UK (INDIAN EMMBASSY BIRMINGHAM UK)
BIRMINGHAM, SMETHWICK
2015.01 - 2023.03
- Led daily operational management at India visa application centre, aligning processing with UKVI standards.
- Drove compliance with UKVI standards to increase application processing efficiency and satisfaction.
- Led daily operations at India visa application centre, enhancing workflow efficiency and improving service delivery.
- Coordinated daily visa application processing workflows, ensuring timely submissions and maximising throughput.
- Trained and supported front-line staff to improve customer interactions and satisfaction.
- Conducted training sessions for staff to enhance service skills, resulting in better customer service.
- Coordinated hiring, recruitment and training strategies, developing a high-performing administrative team.
- Led performance reviews, identified areas for improvement.
- Managed inventory levels to ensure adequate stock availability, reduced stock shortages.
Education
BTEC BUSINESS STUDIES -
WALSALL
BIRMINGHAM 2012.02 - 2014.05
DIPLOMA - undefined
CHANDIGARH, INDIA 2010.01 - 2012.01
BA ARTS -
PUNJAB UNIVERSITY CHADIGARH
CHANDIGARH 2003.03 - 2006.05
Skills
- Supply chain management
- Supply chain expertise
- Operational analysis
- Process evaluation
- Capacity planning
- Resource scheduling
- Workflow management
- Operational reporting
- Efficiency tracking
- Compliance management
- Continuous improvement
- Team coordination
- People Management Expert
- Stakeholder engagement
- Team-building
- Communication competence
- Advanced IT literacy
LANGUAGES
ENGLISH Native
HINDI Native
PUNJABI Native
URDU Native
HOBBIES
SINGING, WRITTING SONGS, POETRY, COMPOSING SONGS, INTERVIEWS
Affiliations
- SINGING, SONG WRITER, CONTENT CREATER, ACTING,BOOK READING
Accomplishments
CTT (COMPUTER TEACHER TRAINING
AI EXPERT ( ADVANCE CERTIFICATE TO CREATE ONLINE CONTENT FOR ALL SOCIAL MEDIA PLATFORMS, IN ORDER TO DO PROMOTIONS AND ONLINE ADVERTISING AND MARKETING
Timeline
OPERATIONS LEAD UK
BLS INTERNATIONAL HOTELS LTD UK
2026.02 - 2026.06
SENIOR MANAGER OPERATIONS
SYS LOGISTICS LTD
2024.07 - 2026.02
OPERATIONS MANAGER
SAHIL PROJECT LTD (MENTAL HEALTH CHARITY)
2023.10 - 2024.06
OPERATIONS MANAGER
BLS INTERNATIONAL LTD (SPANISH VISA CONSULATE)
2023.04 - 2023.10
ASSISTANCE MANAGER OPERATIONS
VFS GLOBAL LTD UK (INDIAN EMMBASSY BIRMINGHAM UK)
2015.01 - 2023.03
BTEC BUSINESS STUDIES -
WALSALL
2012.02 - 2014.05
DIPLOMA - undefined
2010.01 - 2012.01
BA ARTS -
PUNJAB UNIVERSITY CHADIGARH
2003.03 - 2006.05