Biju Pappachan
Crawley,UK
Summary
Proven expertise in driving operational excellence, revenue growth, and guest satisfaction within globally recognized brands such as Marriott, Hilton, Radisson, and Meliá.
Overview
29
29
years of professional experience
Work history
General Manager (Hospitality Consultant – FTC)
Park Hall Hotel & Spa, Radisson Individuals
2025.10 - 2026.04
- Directed operational leadership of 154-key resort, overseeing cottages, spa, leisure club, and event facilities, ensuring alignment with ownership's vision.
- Assisted teams in meeting project objectives on schedule. Supported execution of projects through coordination with stakeholders.
- Repositioned and relaunched hotel under Radisson Individuals brand to enhance market presence.
- Drove strategic initiatives that propelled leisure club membership growth to 1700 within 4 months of reopening.
- Enhanced guest satisfaction scores through strategic service improvements.
- Direct recruitment of executive leadership team to align strategies with organisational goals.
- Transformed spa and leisure facilities to elevate customer experience and engagement.
- Implemented dynamic pricing strategies to drive revenue growth and optimise occupancy rates.
- Spearhead capital expenditure planning to ensure strategic allocation of resources for refurbishment projects.
- Communicated quarterly financial performance to stakeholders, ensuring clarity and engagement.
Hotel Manager
Threadneedles Hotel, Marriott Autograph Collection
2023.09 - 2025.09
- Oversaw all hotel operations to drive guest satisfaction and uphold brand integrity.
- Led teams to successfully deliver projects by ensuring alignment with strategic objectives. Managed communication among stakeholders to facilitate timely project completion. Oversaw project progress by implementing effective tracking and reporting mechanisms.
- Enhanced brand audit performance from red to green to foster organisational growth and improve stakeholder confidence.
- Boost occupancy rates during weekends to maximise revenue potential and improve overall profitability.
- Elevated TripAdvisor ranking from #289 to #118 to improve visibility and attract a wider audience.
- Strengthen financial performance through diligent cost control and budget optimisation to maximise resource allocation.
- Established a high-performing leadership team to enhance strategic decision-making and operational efficiency.
- Cultivated a service-oriented culture to enhance overall guest satisfaction and loyalty.
Food & Beverage Manager
Meliá Hotels International, London
London
2022.08 - 2023.09
- Directed a £7.5m food and beverage operation across a large-scale luxury hotel.
- Assisted in achieving project goals by supporting team members in daily tasks. Contributed to collaborative efforts by maintaining effective communication among team members. Helped ensure project timelines were met through diligent monitoring of progress.
- Onboarded 80 team members within 3 months, enhancing workforce capabilities.
- Achieved a 60% reduction in wage costs. Assisted in lowering food costs by 9%. Helped decrease beverage costs by 12%.
- Implemented effective procurement and stock control systems to optimise inventory management.
- Oversaw overall hotel operations in absence of general manager.
Pre-Opening F&B General Manager
Lost Property St Paul’s, Curio Collection by Hilton
2022.03 - 2022.07
- Spearheaded pre-opening strategy and orchestrated comprehensive plans for food and beverage operations to enhance service delivery and elevate guest satisfaction.
- Assisted teams in completing project tasks for successful outcomes.
- Spearheaded development and execution of pioneering food and beverage concepts to significantly enhance customer engagement and satisfaction.
- Streamlined team efforts to optimise workflow processes, enhancing overall efficiency.
- Executed successful launch within defined budget and timeline.
Food, Beverage & Events Manager
Lingfield Park Marriott Hotel & Country Club
2021.07 - 2022.03
- Oversaw £10m management of food and beverage operations and large-scale events, including concerts with up to 20,000 attendees.
- Assisted in project setup and coordination to ensure effective execution.
- Directed high-volume event operations with comprehensive operational accountability.
- Implemented stringent cost control measures to enhance financial outcomes.
- Supported hotel leadership during peak trading periods and absence of general manager by coordinating daily operations and staff performance.
Group Director of Food & Beverage
YTL Hotels (Multi-Property Portfolio)
2018.10 - 2021.07
- Oversaw F&B operations across multiple luxury properties including Threadneedles, Monkey Island Estate, and The Academy Hotel.
- Managed multi-site operations with full P&L accountability
- Played a key role in post-pandemic reopening strategies
- Collaborated with Marco Pierre White brand on menu development
- Delivered high-end weddings, events, and luxury guest experiences
Food & Beverage Manager
Hilton London Gatwick Airport
2004.11 - 2018.10
- Oversaw multiple outlets and orchestrated large-scale conference and banqueting operations.
- Assisted teams in achieving project milestones effectively. Supported project management efforts to ensure timely deliveries. Contributed to maintaining budgetary controls during project.
- Oversaw revenues exceeding £4m across multiple outlets.
- Optimised guest satisfaction metrics through strategic spending and effective cost control measures.
- Directed a team of 55+ employees to achieve operational excellence.
- Championed health and safety initiatives to uphold rigorous standards within hotel operations.
Food & Beverage Operations Manager
Sofitel London Gatwick
2002.01 - 2004.01
Junior Food & Beverage Manager
Le Méridien Abu Dhabi
1997.01 - 2002.01
Education
Diploma - Hospitality & Catering Management
Institute of Hotel Management
Bangalore, IndiaSkills
- Hospitality management
- P&L management Financial performance Budgeting and forecasting
- Project initiation
- Revenue increase
- client assistance
- Food service administration
- Health and safety standards
- Sales strategy development
- Financial oversight
- Expense tracking
- Menu design
- Compliance audits
- Team building
- Performance enhancement
Accomplishments
- Over 27 years of global hospitality leadership experience
Languages
English
Advanced
C1
Timeline
General Manager (Hospitality Consultant – FTC)
Park Hall Hotel & Spa, Radisson Individuals
2025.10 - 2026.04
Hotel Manager
Threadneedles Hotel, Marriott Autograph Collection
2023.09 - 2025.09
Food & Beverage Manager
Meliá Hotels International, London
2022.08 - 2023.09
Pre-Opening F&B General Manager
Lost Property St Paul’s, Curio Collection by Hilton
2022.03 - 2022.07
Food, Beverage & Events Manager
Lingfield Park Marriott Hotel & Country Club
2021.07 - 2022.03
Group Director of Food & Beverage
YTL Hotels (Multi-Property Portfolio)
2018.10 - 2021.07
Food & Beverage Manager
Hilton London Gatwick Airport
2004.11 - 2018.10
Food & Beverage Operations Manager
Sofitel London Gatwick
2002.01 - 2004.01
Junior Food & Beverage Manager
Le Méridien Abu Dhabi
1997.01 - 2002.01
Diploma - Hospitality & Catering Management
Institute of Hotel Management