Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Hi, I’m
BIJO BABU
LEICESTER,UK
Summary
Overview
8
years of professional experience
3
years of post-secondary education
Work History
MERAD0C HEALTHTECH PVT LTD, INDIA
ASSISTANT MANAGER
12.2021 - 05.2023
Job overview
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- 24*7 Call Centre, Customer Complaint & Escalation Handling, Team Rosters, Leave Management & Shift Roles, Feedback Calls, Tools & Google Form.
- Accountable for the complaints reduction for the entire business unit and shown improvement in Bottom line performing process.
- Ops Trainings for payment recovery, reversal identification, and the service closure
- Streamlined processes to improve and optimise office operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
HEALTHCARE AT HOME INDIA PVT LTD
ASSISTANT MANAGER
01.2018 - 12.2021
Job overview
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Facilitated strategic decision-making by producing detailed, accurate business forecasts.
- Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
- Supported resource planning of operational team.
- Drafted KPI reports to senior management with strategic recommendations.
- Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
- Developed tracking systems to guarantee on-time and on-budget delivery of projects.
- Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
KLINICAPP, INDIA
TEAM LEADER &SUPERVISOR
10.2016 - 12.2017
Job overview
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Assessed feedback to maximise customer satisfaction and loyalty.
- Undertook regular performance reviews to identify areas for improvement.
- Led shifts and motivated team to drive sales.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
LABSTREET, INDIA
HUB MANAGER
05.2015 - 06.2016
Job overview
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
- Selected, trained and performance-managed staff to build results-focused team.
- Planned logistics across international boundaries to reliably meet delivery requirements.
Education
Aryabhatta College - University of DelhiNew Delhi, India
Master of Business Administration from Accountancy
11.2015 - 07.2018
University Overview
Calorx Teacher's UniversityAhemdabad, India
B.COM from Accounting
2015
University Overview
St. Sophia Sr. Sec. SchoolDelhi, India
School from Commerce
2012
University Overview
Skills
- Target motivated
- Inspiring leadership
- Outstanding customer service
- Operations management
- Logistical planning
- Strategic research
- Supply negotiation
- Staff supervision
Timeline
ASSISTANT MANAGER
MERAD0C HEALTHTECH PVT LTD
12.2021 - 05.2023
ASSISTANT MANAGER
HEALTHCARE AT HOME INDIA PVT LTD
01.2018 - 12.2021
TEAM LEADER &SUPERVISOR
KLINICAPP
10.2016 - 12.2017
Aryabhatta College - University of Delhi
Master of Business Administration from Accountancy
11.2015 - 07.2018
HUB MANAGER
LABSTREET
05.2015 - 06.2016
Calorx Teacher's University
B.COM from Accounting
St. Sophia Sr. Sec. School
School from Commerce
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