Service Engineer
BIJAY PRAKASH RAJAK DHOBI
Automobile Engineer
London
Summary
As an engineer who's committed to improving designs, processes, and service in the fast-paced and evolving industry. I possess technical expertise in a couple of software and, as well as experience in DFMA and, along with work experience in service, site engineering, and technical training. Additionally with my technical skills, I also have soft skills such as customer service, communication, problem-solving, leadership, attention to detail, and creativity. I am confident that the blend of technical proficiency, soft skills, educational background, and professional experience renders me an asset to any organization.
Overview
2
2
5
5
years of professional experience
Work history
AYS
London Marriott Hotel Marble Arch
London
11.2022 - 04.2023
- Confirmed reservations, handled check-in/check-out procedures, addressed guest inquiries, managed guest reservations, offered local insights and assistance, handled guest concerns
- Oversee administrative tasks such as filing, record-keeping, answering calls, and responding to messages. Maintaining guest databases with a focus on confidentiality.
Service In-Charge
Tata Motors
Nawalpur, Kathmandu
01.2021 - 09.2021
- Ensured compliance with manufacturer warranty and policy procedures weekly for 2-3 customers.
- Monitored the performance of the service department using tracking systems, CSI surveys and managed parts orders through ERP to ensure availability.
- Managed parts ordering and inventory, ensuring the availability of genuine Tata parts for scheduled appointments.
- Established and maintained good working relationships with customers to encourage repeat and referral business by discounts and free service camp boosted the business.
- Collaborated with professional technicians to diagnose vehicle issues, recommending necessary repairs and maintenance in accordance with Tata's high standards.
- Provided detailed cost estimates, explained service options, and assisted customers in making informed decisions, adhering to Tata's service policies.
- Offered additional services, and genuine Tata’s accessories to enhance the customer’s driving experience and increase the service department's revenue by 8% within 6 months.
Service Advisor
Hyundai Nepal
Kathmandu, Pradesh 3 (Bagmati)
09.2019 - 03.2020
- Greeted customers, actively listening to, and addressing their concerns, suggested add-on services to customers and inspected their vehicles for wear, tear, and damage from accidents around 25-35 vehicle per day.
- Educated customers about the importance of routine maintenance, Hyundai's warranty coverage, and service policies to ensure customer satisfaction and loyalty.
- Completed documentation and logs each day in a SAP Software for opening job orders, issuing parts, closing bills, and preparing invoices and generated weekly reports detailing activities to submit to Service Manager.
Technical Officer Trainee
Agni Energy Pvt. Ltd
Lalitpur, Pradesh 3 (Bagmati)
09.2018 - 10.2018
- Handled diagnostic tools and software in a learning capacity and carried out full technical and diagnostic tests to assess vehicle issues and provide best-possible resolutions.
- Performed PDI on every new vehicle arrival in service center for 1 month.
- Followed manufacturing instructions and design specifications when completing repairs.
- Supported team by demonstrating respect and willingness to help.
Education
MSc. in Electric Vehicle Engineering - undefined
University of East London
B.E, Automobile Engineering - undefined
Tribhuvan University, Thapathali Engineering Campus
Skills
- AutoCAD
- Solid Works
- CATIA
- ANSYS
- C
- Python
- MATLAB/Simulink Programming
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Product Development
- Fabrication
- Calculation
- Product Spare Parts Catalogue
- Good communication skills and fast adaptability with new environment
- Time management and Attention to Detail
- Leadership and teamwork
- Problem-Solving
- Analytical Skills and Creativity
- Customer Service representative
- Communication skills
- Knowledge of Vehicle Diagnostic Tools, SAP and ERP software
Certification
- Certificate Course in CATIA Training program at Robotic and Automation Center from 05/30/17 to 06/05/17.
- Microsoft Office Specialist certification training organized by the EMIS unit Thapathali campus in collaboration with Microsoft innovation center Nepal.
- Basic ANSYS training Organized by Free student union of Thapathali campus from 02/01/19 to 02/15/19.
Custom
Available upon request
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
AYS
London Marriott Hotel Marble Arch
11.2022 - 04.2023
Service In-Charge
Tata Motors
01.2021 - 09.2021
Service Advisor
Hyundai Nepal
09.2019 - 03.2020
Technical Officer Trainee
Agni Energy Pvt. Ltd
09.2018 - 10.2018
MSc. in Electric Vehicle Engineering - undefined
University of East London
B.E, Automobile Engineering - undefined
Tribhuvan University, Thapathali Engineering Campus
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