Bijay Dewan Rai
Hayes,United Kingdom
Summary
Diligent and proactive with a knack for customer service, bringing strong communication and problem-solving skills. Able to work seamlessly in fast-paced environments and handle multiple tasks with ease. Committed to providing exceptional service and enhancing guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Food and Beverage Assistant
Hilton Hotels
Heathrow Terminal 4, United Kingdom
05.2023 - 01.2026
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Monitored inventory levels, promptly ordering low-stocked supplies and ordering extra for busier periods.
- Promptly resolved customer complaints, escalating larger operational concerns to management.
- Delivered exceptional, friendly, and fast service to process high volumes of food and drink orders at peak times.
Senior Server
Hotel Mount Paradise
Nagarkot, Nepal
06.2018 - 08.2022
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Improved restaurant efficiency with timely food delivery to tables.
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Handled customer complaints professionally, resulting in satisfactory resolution.
Internship Trainer
Renaissance Hotel
Johor Bahru, Malaysia
12.2015 - 06.2016
- Monitored curriculum database to maintain accurate training records.
- Researched latest requirements to keep abreast with trends.
- Organised discrete projects for interns to complete and build sense of achievement.
Education
Bachelor Degree - Bachelor in Hotel Management
Nepal College of Travel and Tourism Management
Kathmandu, NepalSkills
Good Communication skills
Hardworking, dedicated and result-oriented
Diversified personalities as a team
Can work under pressure and able to handle responsibilities
Highly motivated enthusiastic and friendly personality
Languages
Nepali
Native language
English
Beginner
Certification
- SIA Door Supervisor Badge
- ACT Action Counters Terrorism (Awareness E-learning)
- Full UK Driving Licence
Languages
6,C2
Timeline
Food and Beverage Assistant
Hilton Hotels
05.2023 - 01.2026
Senior Server
Hotel Mount Paradise
06.2018 - 08.2022
Internship Trainer
Renaissance Hotel
12.2015 - 06.2016
Bachelor Degree - Bachelor in Hotel Management
Nepal College of Travel and Tourism Management