Bijaya Darai
London
Summary
Hospitality professional with extensive experience in high-pressure environments, excelling in multitasking and maintaining service excellence. Strong customer service and interpersonal skills, combined with a solid foundation in food safety and preparation. Proven track record in cash handling and time management, with a focus on continuous learning and adaptability. Aiming to advance expertise in hospitality management while consistently delivering exceptional service.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Scooper Ice-cream
Croydon
06.2024 - 10.2024
- Serving and taking customer orders as a lone worker
- This has given me the ability to do multitask.
crew team leader
creams cafe
London
05.2024 - Current
- Fostered a high-performing environment, enhancing productivity and quality across the team.
- Reduced staff turnover through effective motivation strategies.
- Resolved conflicts swiftly, promoting harmony within the workforce.
- Coordinated daily tasks to ensure a smooth workflow among team members.
- Prioritised tasks by urgency and importance, optimising workload allocation.
- Conducted regular performance reviews to identify improvement areas for each team member.
- Encouraged open communication, cultivating a positive work culture.
- Improved customer satisfaction through close collaboration with the team.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
Crew member
Creams Cafe Croydon
Croydon, Surrey
01.2022 - Current
- Senior crew member at this branch
- Job role involves back of house (utilising dishwasher), preparing hot food (waffles, crepes etc), coffee barista (latte art), preparing milkshakes, utilising tills, front of house working on the floor greeting and tending to customers
- This very busy restaurant located in Croydon's retail park has allowed me to develop the ability to work in a fast pace environment
- I have also been shadowing general manager and have started learning managing staff during shift in the absence of a shift manager
- I have gained other skills such as diagnosing and fixing issues with machines such as the dishwasher, waffle machine, soft serve machine and fridges/freezers
- I have on a handful occasions took the job responsibilities of a shift manager such as cashing up at the end of the night, ensuring health and safety compliance and locking up.
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Took orders at counter and drive-through with clear communication and professionalism.
- Prepared food and beverages within target timeframes.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Assessed food quality before serving customers to meet high-quality standards.
- Greeted incoming customers, offered menu information and documented orders.
Waiter
Supreme Agency (Intercontinental Hotel O2)
London
09.2023 - 01.2024
- Welcoming and serving of guests in restaurant during breakfast
- This has helped me to gain customer service, communication, team work and time management skills which are pivotal to working in customer service environments.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Waiter
Grand Sapphire
07.2018 - 03.2019
- Serving and tending to customers as a waiter
- This has helped me to gain customer service skills which are vital to working in customer service environments.
Education
Business in Bachelor's degree (ongoing) - Business management
University of East London
London, ENGCertificate of Higher Education - Science
Bernhardt college
03.2019 - 09.2021
Skills
- Multitasking ability
- Clear verbal communication
- Adaptability under pressure
- Time management expertise
- Commitment to learning
- Cash handling proficiency
- Customer service excellence
- Food preparation skills
- Food safety knowledge
- Hospitality experience
- Barista skills
- Interpersonal communication
- Cleaning standards compliance
- Safe food handling practices
Languages
English
Hindi
Nepali
Custom
6,6,6
Personal Information
Age: 20 Years Old
Timeline
Scooper Ice-cream
06.2024 - 10.2024
crew team leader
creams cafe
05.2024 - Current
Waiter
Supreme Agency (Intercontinental Hotel O2)
09.2023 - 01.2024
Crew member
Creams Cafe Croydon
01.2022 - Current
Certificate of Higher Education - Science
Bernhardt college
03.2019 - 09.2021
Waiter
Grand Sapphire
07.2018 - 03.2019
Business in Bachelor's degree (ongoing) - Business management
University of East London
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