BIJAY KHATIWADA
Slough,Berkshire
Summary
Versatile professional with expertise in project management, full-stack software development, and customer service excellence. Demonstrates proficiency in CRM tools such as Salesforce and HubSpot, inventory management, and troubleshooting basic IT issues. Skilled in cash handling, point-of-sale systems, and high-pressure food and beverage service environments. Adept at team leadership, training new staff, and coordinating shifts to ensure seamless operations. Committed to delivering exceptional results through strong time management, conflict resolution, and team collaboration skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Junior Software Developer & Administrative Support Intern
GK Telecom Ltd
Slough, Berkshire
2023.02 - 2025.08
- Developed and tested software solutions to enhance internal telecom systems.
- Streamlined communication and workflow through cross-departmental collaboration.
- Managed documentation and coordinated tasks to support efficient office operations.
- Assisted in planning over 50 successful events annually, ensuring smooth execution.
Retail Team Member
Greggs
2022.03 - 2023.02
- Delivered fast and friendly service in a high-volume bakery café.
- Managed food preparation and packaging with strict hygiene practices.
- Handled cash and card transactions accurately using POS systems.
- Assisted in product display setup, stock replenishment, and store opening/closing.
- Resolved customer concerns calmly and professionally, ensuring satisfaction.
- Supported team leadership by mentoring new joiners during busy shifts.
Junior Web Developer
Planet Solutions Ltd
2021.04 - 2022.02
- Built and maintained websites for smooth user experiences during high traffic.
- Collaborated with teams to meet deadlines and project goals.
- Resolved technical issues quickly, ensuring seamless operations.
Education
BSc(Hons) - Computer Science
University of Ulster
London 2021.01 - 2024.09
Higher Secondary Education - Biology, Physics, Chemistry, Mathematics, English
Valmiki Shiksha Sadan
Chitwan 2017.09 - 2019.09
Skills
- Project management
- Full stack development
- Point-of-sale systems
- Inventory control
- CRM tools (Salesforce, HubSpot)
- Scheduling software
- Data entry and reporting
- IT troubleshooting and support
- Beverage preparation
- Cash handling and operations
- Customer service excellence
- Team collaboration
- Time management
- Food safety practices
- Conflict resolution
- Visual merchandising
- Team leadership and coordination
- High-pressure service skills
- Staff training
Certification
AI Governance Certification
Certificate for ACT Awareness e-Learning
ADDITIONAL INFORMATION
- Technical Skills: Project Management, Full Stack Software Development, Point-of-Sale (POS) Systems, Inventory Management, CRM Tools (e.g., Salesforce, HubSpot), Scheduling Software, Data Entry & Reporting, Troubleshooting & Basic IT Support
- Customer & Retail Skills: Coffee & Beverage Preparation (fast learner with hospitality background), Cash Handling & POS Operations, Customer Service Excellence, Team Collaboration, Time Management, Food Safety Awareness, Conflict Resolution, Visual Merchandising
- Hospitality & Event Skills: Team Leadership & Shift Coordination, High-Pressure Customer Service, Cash Handling & POS Operation, Visual Merchandising & Event Setup, Training New Staff, Conflict Resolution, Fast-paced Food & Beverage Service
- Language: English, Nepali, Hindi
- AVAILABILITY
- Available for full-time or part-time work
- Flexible to work weekends and holidays
Timeline
Junior Software Developer & Administrative Support Intern
GK Telecom Ltd
2023.02 - 2025.08
Retail Team Member
Greggs
2022.03 - 2023.02
Junior Web Developer
Planet Solutions Ltd
2021.04 - 2022.02
BSc(Hons) - Computer Science
University of Ulster
2021.01 - 2024.09
Higher Secondary Education - Biology, Physics, Chemistry, Mathematics, English
Valmiki Shiksha Sadan
2017.09 - 2019.09