BIBU PETER BENNY
Palmers Green,ENF
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Team Leader Supervisor
Jumeirah Muscat Bay
Muscat, Oman
2022.10 - 2025.09
- Supervised daily production activities to optimize workflow efficiency.
- Conducted staff meetings before shifts for effective task delegation and priority setting.
- Monitored employee performance, addressing inefficiencies to drive productivity improvements.
- Cultivated positive work environments to sustain high levels of employee satisfaction.
- Conducted staff meetings before shifts to delegate tasks and communicate priorities.
Guest Service Associate
Kochi Marriott Hotel
Kochi, India
2021.09 - 2022.09
- Delivered positive first impressions by maintaining professional appearance aligned with hotel brand values.
- Assisted in managing guest service operations during peak periods to uphold high-quality standards.
Guest Service Associate
The Avenue Regent
Cochin, India
2018.12 - 2021.08
- Enhanced guest experiences by recalling preferences of repeat visitors.
- Contributed to team meetings addressing guest feedback and operational challenges.
- Developed strategies for service enhancement based on guest insights.
Internship Trainee
ITC Grand Chola
Chennai, India
2017.12 - 2018.05
- Completed internship training at ITC Grand Chola, Chennai, focusing on multiple service areas.
- Gained hands-on experience in Food & Beverage service and production techniques.
- Acquired skills in housekeeping and front office operations to enhance guest experiences.
Education
BSc - HOTEL MANAGEMENT AND CATERING SCIENCE
Naipunnya School of Management
Cherthala2018
12th - COMMERCE – COMPUTER
National Institute of Open School
Kochi, India10th - Science
Bes Ania Public School
Chelad, Kerala, IndiaSkills
- Customer relationship management
- Operational efficiency
- Service improvement strategies
- Team collaboration
- Quality assurance
- Workflow optimization
Certification
- Certified Front Office Associate, Conforming to National Skills Qualifications Framework Level-4 by National Skill Development Corporation, Government of India and Frankfinn Aviation Services Pvt. Ltd., 2019
- Post Graduate Diploma in Aviation, Hospitality, Travel and Customer Services, FrankFinn Institute of Vocational Training, 2019
- Recruited as Supporting Staff of Al-Faisaliah Hotel, Riyadh for Arab Islamic – American Summit, 2017
- 3rd prize for Best Bartender competition, National Level Inter College Hospitality Management Fest (PHEONIX 2K17), Naipunnya Institute of Management and Information Technology, Pongam, 2017
- Attended Wine Appreciation session, SULA Wine Academy, 2016
Languages
1,A1,5,C1
Languages
English
Hindi
Timeline
Team Leader Supervisor
Jumeirah Muscat Bay
2022.10 - 2025.09
Guest Service Associate
Kochi Marriott Hotel
2021.09 - 2022.09
Guest Service Associate
The Avenue Regent
2018.12 - 2021.08
Internship Trainee
ITC Grand Chola
2017.12 - 2018.05
10th - Science
Bes Ania Public School
BSc - HOTEL MANAGEMENT AND CATERING SCIENCE
Naipunnya School of Management
12th - COMMERCE – COMPUTER
National Institute of Open School