Bibin Xavier
London,United Kingdom
Summary
Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Management intern
Hotel Sun Street
London, United Kingdom
03.2023 - 08.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Maintained excellent level of service in busy and demanding restaurant environment.
Front Office Manager
Eco Garden Resort
12.2018 - 09.2021
- Enhanced guest experience by anticipating needs and preferences,resulting in 75% fewer complaints.
- Prevented overspending by constantly monitoring budgets and payroll records.
- Used up-selling techniques to promote hotel services and facilities, resulting in 15% higher profit margins.
- Performed inspection of public areas and recommended improvements to appropriate departments.
Front Office Manager
Guruvayoor Gateway
08.2016 - 08.2018
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Managed, trained and developed front office staff team of 16 members to consistently exceed individual performance KPIs.
- Generated reports and feedback for presentation to general manager.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Participated in interviewing and hiring of front office staff.
Education
BSC - HOTEL MANAGEMENT
Calicut University
Calicut, India 07.2006 - 03.2009
MSC - EVENTS & HOSPITALITY
University of East London
London 09.2022 - 09.2023
Skills
- Occupancy forecasting
- Staff retention strategies
- Guest complaint resolution
- Employee management
- Public Relations
- Event coordination
- Guest experience improvement
- Revenue forecasting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Management intern
Hotel Sun Street
03.2023 - 08.2023
MSC - EVENTS & HOSPITALITY
University of East London
09.2022 - 09.2023
Front Office Manager
Eco Garden Resort
12.2018 - 09.2021
Front Office Manager
Guruvayoor Gateway
08.2016 - 08.2018
BSC - HOTEL MANAGEMENT
Calicut University
07.2006 - 03.2009
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