Bibiana Adamova

I am the first person to come in contact with the customer. Performing troubleshooting procedures on iOS devices and MAC OS Computers. Demonstrating exceptional, consistent and comprehensive knowledge of Apple technology and applications. Directing customers to the appropriate resources. Continuously providing great customer service. Designing and delivering solutions-based sales demos. Maintaining visual merchandising standards. Keeping up to date on the newest Apple products and features. Building a community of loyal Apple customers.

As a business expert I have introduced Apple solutions, technology and services to business customers. Learned how to use CRM. Converted business leads to accounts. Created new business relationships through connecting with business customers via email and telephone. Generated revenue. Discovered customer needs through briefings, and worked with the Business Team to prepare and present the best solutions.

In this role I have executed learning strategies and programs. Implemented various learning methods companywide (e.g. coaching, job-shadowing, online training, group presenting). Designed on boarding plans and workshops. Helped managers develop new team members. Assessed the success of development plans and help my colleagues make the most of learning opportunities.

Reached financial objectives by forecasting requirements, analysing variances, initiating corrective actions. Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Achieved quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; identifying trends; recommending system improvements. Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure and legal work environment; developing personal growth opportunities.

Developed and managed campaigns to promote our organisation and brand. Formed key relationships with influencers across social media platforms. Facilitated access between the executives and clients. Arranged travel, transport and accommodation for clients tours. Organised events and conferences. Compiled and prepared reports and presentations. Managed relationships with key clients, high profile promoters and agents.

Facilitated on-the-job coaching, developed educational materials and organised training sessions. Analysed customer check out procedures and recommended improvements. Participated in various team and store meetings. Looked after guests with special needs i.e. dietary requirements, allergies, mobility etc.

Due to my level of quality and skill, I was normally placed to supervise busiest sections and look after VIP guests to ensure that our customers get an experience to remember.

Opened and closed the store independently every day. Handled delivery, stock taking and stock checks. Assured staff provided good quality customer service while maintained good rapport with colleagues. Recruited, trained, supervised staff as well as monitored the financial performance of the store and managed budgets. Maintained a safe, secure and legal work environment.