BIBI SALMA
Customer Service
Greater Manchester,United Kingdom
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Veclar Technologies
Islamabad, Pakistan
03.2021 - 08.2023
- I handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- I also keep records of customer interactions, process customer accounts and file documents
- Plus, I follow communication procedures, guidelines and policies and take the extra mile to engage customers
- I answer customer enquiries and resolve customer issues in an efficient and timely manner
- It also includes providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.
Customer Service Advisor
Wintech Communications
Islamabad, Pakistan
01.2018 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer calls and emails to answer questions about products and services.
Education
Masters - Administrative Sciences
09.2020 - 08.2023
Bachelors in Arts - Fine Arts
01.2018 - 04.2020
English Language Course - Foreign Languages Education
01.2020 - 08.2020
Skills
Buisness Developmentundefined
Timeline
Customer Service Representative - Veclar Technologies
03.2021 - 08.2023
Allama Iqbal Open University - Masters, Administrative Sciences
09.2020 - 08.2023
National University of Modern Languages (NUML) - English Language Course, Foreign Languages Education
01.2020 - 08.2020
Customer Service Advisor - Wintech Communications
01.2018 - 02.2021
University of Sargodha - Bachelors in Arts, Fine Arts
01.2018 - 04.2020
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