Béibhín Lloyd-Keogh
London,UK
Summary
Dynamic leader with a proven track record at Accenture and Evaluate Ltd., enhancing customer success and operational efficiency. Expert in project management, team leadership and stakeholder engagement, I reduced provisioning error rates to below 2% and led a global team to a 100% growth. Recognized for digital transformation achievements and operational excellence in the Life Sciences sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Provisioning Team Manager
Evaluate Ltd., Norstella Group
London
06.2022 - Current
- Championing customer success initiatives in a prominent life sciences data company, enhancing post-sales processes and documentation, while reducing the user provisioning error rate to below 2% for ten consecutive quarters.
- Leading a diverse, global offshore technical team, implementing effective communication channels that improved delivery timelines by 50%, and enhanced cross-team collaboration in complex projects, working with Sales, Operations, Product Development, and M&A teams.
- Developing processes, documentation, training materials, and reports; overseeing the complete post-sales lifecycle from start to finish in APAC, EMEAI, and the US.
- Daily responsibilities include team management, reporting, monitoring, enablement, product usage analysis, license abuse investigation, tracking, and full oversight of customer access in the backend.
- The scope of work and the size of my team have increased by 100% since I began my role.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Data & AI Consultant
Avanade (subsidiary of Accenture)
London
09.2021 - 06.2022
- Collaborated with cross-functional teams to ensure seamless integration of AI solutions, providing strategic guidance on data governance, model development, and performance evaluation.
- Supported clients in building data-centric cultures by delivering training, documentation, and ongoing support to maximize the value of their AI investments.
- Maintained up-to-date knowledge of industry trends and best practices.
- Researched and led investigations into various areas to drive improvements and devise new processes.
Senior Business & Tech Integration Analyst
Accenture
Dublin
03.2019 - 09.2021
- Graduate Technology and Business Consulting Program.
- Consulting role spanning various global projects across diverse industries, with a primary focus on life sciences.
- My responsibilities included serving as a technical design expert (system architecture), project management, and change management.
- I was promoted from Analyst to Senior Analyst in October 2020.
- Achievements include winning 1st place in the Accenture Technology Dragon's Den Incubator for app creation, and receiving the February 2021 Linchpin Award in the Life Sciences sector, one of only three global winners.
Education
MSc. - Climate Change - Science and Impacts (Mathematics & Statistics)
University College Dublin
BSc. - Animal Science (Science)
University College Dublin
Skills
- Project management
- Data analysis
- Salesforce CRM
- MS Project, Excel, Power BI, Tableau
- SQL
- Consultant skill set: Project Management, Change Management, Business and Technology Integration
- Digital transformation
- Life sciences software
- Stakeholder management
- Operational excellence
- Customer focus
Passions & Hobbies
- Healthcare
- Environmental conservation
- Energy
- Marine Biology
- Technology
- Swimming
- Running
Certification
- Success Hackers Customer Success Accreditation
- CAPM Project Management Certification
- LabWare & Sample Manager Certified (life sciences software)
References
References available upon request.
Timeline
Senior Provisioning Team Manager
Evaluate Ltd., Norstella Group
06.2022 - Current
Data & AI Consultant
Avanade (subsidiary of Accenture)
09.2021 - 06.2022
Senior Business & Tech Integration Analyst
Accenture
03.2019 - 09.2021
MSc. - Climate Change - Science and Impacts (Mathematics & Statistics)
University College Dublin
BSc. - Animal Science (Science)
University College Dublin
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