Biba Bradley

• Deep-rooted understanding of our mountain operations, with 5 years of guest engagement and experience.
• Resolved complex guest issues and built connections with guests.
• Demonstrated a high level of adaptability by successfully navigating 5+ seasons of varying snow conditions, various roles, capacity shifts, and evolving resort technologies.

Managed new business enquiries to identify potential clients and opportunities

Handled customer enquiries to provide timely and accurate information

Welcomed clients and assessed their suitability for available properties.

Updated key stakeholders on progress to ensure alignment and transparency

Dress and stage the property ready for marketing

Take and edit marketing photos and video tours

• Processed, approved, and issued emergency documents for British nationals in distress abroad, ensuring timely assistance and support.
• Maintained excellent customer service in a fast-paced environment, effectively addressing inquiries and providing solutions.
• Supported applicants through verifying identity using government systems creation of detailed project reports and documentation for senior stakeholders. This required a strong proficiency in IT systems, specifically Microsoft Outlook, Word, and Excel.
• Deployed across government departments to manage predictable annual demand peaks and respond to unexpected crises within the Operational Delivery Profession (ODP).