Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bianca Paula Popa

Summary

I am a highly skilled professional with a strong foundation in teamwork and leadership, self-motivation, and initiative. Demonstrates excellent time management and prioritisation abilities, coupled with outstanding written and verbal communication skills. Proficient in various social media platforms and experienced in all areas of Microsoft applications.I am an organised and dependabe indivial with 3 years of experience in an office admin enviroment. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.I obtain high aspirations to migrating to australia to further expand my knowledge in multiple different areas and applications.

Overview

3
3
years of professional experience

Work History

Customer service coordinator

Winkhaus
Kettering, Northamptonshire
01.2024 - Current
  • Responded to email enquiries, resulting in enhanced client satisfaction rates.
  • Collaborated with colleagues for optimal issue resolution times.
  • Developed constructive relationships with clients through clear and empathetic communication.
  • Enhanced customer satisfaction by promptly processing and dispatching orders.
  • Improved stock tracking accuracy by conducting regular inventory checks.

Customer Assistant

Tesco Extra
Kettering
07.2023 - Current
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Accounts Assistant apprentice

Fulkrum
Corby
07.2022 - 07.2023
    • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
    • Maintained clean and organized files by keeping accounts payable records up-to-date.
    • Organized data into multiple spreadsheets to streamline data.

Front of House Team Member

KFC
Kettering
11.2021 - 07.2022
    • Assisted servers with delivering food, filling beverages, and retrieving items for customers.
    • Taking orders via drive through or in restaurant customers.
    • Resolving customer quires and complaints through the phone.

Event Assistant

Events People
Kettering
11.2021 - 01.2022
  • Greeted, directed and served guests at private events and explained seating arrangements to keep tables organized and clean whilst private events occurred e.g. work Christmas party's
  • Bussed and reset tables to keep dining area and work areas clean.

Education

GCSEs - All

Kettering Buccleuch Academy
Kettering, Northamptonshire
09.2016 - 06.2021

Business Administration Level 3 - Business

City & Guilds
Kettering, Northamptonshire
01.2024 -

Skills


  • Teamwork and Leadership skills
  • Self-motivation and initiative
  • Time management and prioritization
  • Excellent communication skills (written and verbal)
  • Proficient in lots of areas of social media
  • Experienced in all areas Microsoft

Languages

English
Advanced (C1)
Romanian
Upper intermediate (B2)

References

References available upon request.

Timeline

Customer service coordinator

Winkhaus
01.2024 - Current

Business Administration Level 3 - Business

City & Guilds
01.2024 -

Customer Assistant

Tesco Extra
07.2023 - Current

Accounts Assistant apprentice

Fulkrum
07.2022 - 07.2023

Front of House Team Member

KFC
11.2021 - 07.2022

Event Assistant

Events People
11.2021 - 01.2022

GCSEs - All

Kettering Buccleuch Academy
09.2016 - 06.2021
Bianca Paula Popa