Bianca Drugan

The allocations for each shift changed every day desiring to learn and improve different skills and to face different challenges. Able to help encourage teamwork and manage the team duties.

Duties:

• Answering phone calls politely and promptly while accurately recording and confirming reservations
• Responsible giving bills, taking payments and completing cash drawer sheet to the end of shift ensuring it is accurate
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Greeted and seated guests to provide friendly and welcoming experience.
• Always maintaining safe food handling standards
• Trained new staff members on company policies and procedures.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Achievements:
• Rewarded three times as Employee of the Month, receiving several guest nominations for professionalism and exceptional services provided helping the company to increase their sales and number of customers.

Dedicated waitress with approximately 1-year experience, responsible to promote excellent service to customers.

Duties:

• Responsible to greet all guests and to offer them the menu
• Cleaned and attentive person who was often tasked with setting the restaurant before opening to very high standards
• Keeping a warm environment for guests
• Working under pressure with a positive attitude