Bianca Georgiana Malasincu
Lydney,Gloucestershire
Summary
Detail-orientated professional with expertise in refund authorisation, electronic funds transfer, and transaction recording. Proven ability to manage customer information and implement pricing strategies while ensuring accuracy in cash handling and item processing. I am dedicated to enhancing financial operations and boosting customer satisfaction by utilising my skills effectively.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Community volunteer
Age UK
Lydney, Gloucestershire
07.2024 - Current
- Facilitated informed purchases by effectively communicating product information to customers.
- I collaborated closely with the store management to ensure daily operational success.
- I managed returns and exchanges in accordance with the company's policies, which led to customer satisfaction.
- I greeted customers as they entered the store and promptly addressed their needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- I provided polite and professional answers to questions about store policies and concerns, thereby promoting positive customer experiences.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- I wrapped and bagged purchases to ensure customers could easily carry them without any damage.
Labourer
BIBISTEF LTD
Lydney, Gloucestershire
05.2022 - Current
- I kindly assisted customers with their queries, thereby improving the company's reputation.
- Verified parcel contents for correct deliveries.
- Secured parcels during transport to prevent shifting or falling.
- My polite and efficient service significantly enhanced customer satisfaction.
- I completed deliveries with a smile and patient, personalised service.
- Handled fragile items carefully, preventing product damage.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Education
Higher National Diploma - Fine art
Gloucestershire College
Gloucester 09.2023 - 06.2025
Diploma of Higher Education - Art and design
Gloucestershire College
Gloucester 09.2021 - 06.2023
Skills
- Designing and delivering engaging therapeutic activities (arts & crafts, music, reminiscence therapy, gentle exercise, games, and outings)
- Excellent verbal and written communication for liaising with clients
- Active listening to understand preferences and adapt to different situations
- Working closely with colleagues and volunteers
- Empathy & Patience
- Respecting diverse backgrounds, beliefs, and traditions
- Compassionate and caring
References
References available upon request.
Timeline
Community volunteer
Age UK
07.2024 - Current
Higher National Diploma - Fine art
Gloucestershire College
09.2023 - 06.2025
Labourer
BIBISTEF LTD
05.2022 - Current
Diploma of Higher Education - Art and design
Gloucestershire College
09.2021 - 06.2023
Similar Profiles
John CharltonJohn Charlton
Volunteer at Age UKVolunteer at Age UK
Jessica SkinnerJessica Skinner
Sales Assistant at Age UKSales Assistant at Age UK
Albertine MorganAlbertine Morgan
Carers Support Worker at Age ukCarers Support Worker at Age uk
Graham RoseGraham Rose
Branch manager at Uk Plumbing SuppliesBranch manager at Uk Plumbing Supplies
Brent PriceBrent Price
Head chef at boundless whitemead forest parkHead chef at boundless whitemead forest park