Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Bianca Vlad

Bianca Vlad

Soham,CAM

Summary

Experienced front desk professional, able to handle administrative, operational and guest areas without sacrificing quality or service.Attentive administrative assistant with eye for detail in operational, financial and personnel matters. Accomplished in running professional and financially-sound operations according to industry best practices and regulatory requirements. History of using creative approaches to solve day-to-day problems and seeking out areas for improvement.Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.Responsible and passionate about delivering outstanding quality and service.Skilled at understanding customer and Employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.Productive Employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Detail-orientated, adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.Customer-focused assistant manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

22
22
years of professional experience

Work History

Depot Administrator

AGROVISTA UK LTD
10.2021 - Current
  • Preparing, organizing and storing information in paper and digital form
  • Dealing with queries on the phone and by email; managing diaries, scheduling meetings; arranging post and deliveries; taking minutes at meetings; typing up letters and reports; updating computer records using a database; printing and photocopying; ordering office supplies; liaising with suppliers and contractors; dealing with customers and suppliers; Comply with company procedures and legislation; ensure processes are fully followed completed within the depot; Ensure all documentation and personal information is processed in accordance with the companies GDPR policy; book regular vehicle inspections; perform driving license checks
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected, arranged, and input information into database system.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Collected, validated, and distributed information to employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Front desk manager

ICFO CASTELLDEFELS
09.2018 - 09.2019
  • Main tasks: answering and forwarding calls, receiving visits, data entry, parcel management, badges issues and management, parking permits management, handling and solving complaints.

Front Desk Manager

ASTRAZENECA BARCELONA
06.2017 - 09.2018
  • Main tasks: answering and forwarding calls, receiving visits, meeting rooms booking management, badges management, handling and solving complaints, site manager support.

Transport administrator

CARGO PRAT SAS
02.2015 - 05.2017
  • Main tasks: local, national, and international transport; resolution of incidents and customer support; management and control of purchases, domestic and international sales; customer support; databases; documenting according to Incoterm types; handling and solving complaints/incidents.

Store manager

THE FASHION PLACE
04.2011 - 01.2015
  • Main tasks: customer support in several languages, clerk duties: cash register opening and closing, inventory, receiving merchandise, answering phone calls, solving complaints/incidents.

Store manager

CH CAROLINA HERRERA
03.2007 - 04.2011
  • Customer support in multiple languages, database delivery entries, handling and solving complaints/incidents, a
  • Er-sales service, answering phone calls

Admin assistant

AREAS, S.A
03.2003 - 03.2007
  • Main tasks: purchases management, delivery entries in the company's databases, inventory control, stock control, solving complaints/incidents; answering and forwarding calls, equipment control; office control ; staff entries and exits, settlements, deposits and withdrawals

Store Assistant

AREAS, S.A
03.2002 - 03.2003
  • Customer support in multiple languages, handling and solving complaints/incidents, after-sales service, answering phone calls

Education

Bachelor of Arts - Business Management

Solent University
London, ENG
2023

Baccalaureate degree - undefined

IANCU DE HUNEDOARA HIGH SCHOOL
06.2001

Skills

  • Good communications skills; Good customer services; Good managing people
  • Good organizing; Good understanding; Good teamwork; Good individual work
  • MS Office
  • ERP systems
  • Office Meetings
  • Cash Management
  • Guest Amenities
  • Issue Resolution
  • Team Oversight
  • Customer Service
  • Active Listening
  • Company Policies and Procedures
  • Safety and Security Procedures
  • Microsoft Office
  • Customer Relations
  • Effective Planning
  • Cash Handling
  • Administrative Skills
  • Conflict Management
  • Credit and Cash Payments
  • Problem Resolution
  • Organization
  • Conflict Resolution
  • Calm Under Pressure
  • Organization and Time Management
  • Friendly, Positive Attitude
  • Multitasking
  • Google Drive
  • Verbal Communication
  • PPE use
  • Cultural Awareness
  • Task Prioritization
  • Interpersonal Communication

Languages

Romanian
Native language
English
Proficient
C2
Spanish
Proficient
C2
French
Proficient
C2

Timeline

Depot Administrator

AGROVISTA UK LTD
10.2021 - Current

Front desk manager

ICFO CASTELLDEFELS
09.2018 - 09.2019

Front Desk Manager

ASTRAZENECA BARCELONA
06.2017 - 09.2018

Transport administrator

CARGO PRAT SAS
02.2015 - 05.2017

Store manager

THE FASHION PLACE
04.2011 - 01.2015

Store manager

CH CAROLINA HERRERA
03.2007 - 04.2011

Admin assistant

AREAS, S.A
03.2003 - 03.2007

Store Assistant

AREAS, S.A
03.2002 - 03.2003

Bachelor of Arts - Business Management

Solent University

Baccalaureate degree - undefined

IANCU DE HUNEDOARA HIGH SCHOOL
Bianca Vlad